Start here at Hartford HealthCare and be part of something betterEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesAt Hartford HealthCare Medical group we offerSupportive environment to promote professional and interpersonal development and growthTuition Reimbursement up to after six months of employment and up to tuition discounts with partnering institutions for colleagueANDdependentsMedical dental and vision coverage optionsGenerous PTO to promote worklife balanceEmployee assistance and wellness programs including astrong focus on promoting mental healthDiscounts on services products and optional coverages ndash movie tickets pet insurance travel and moreJOB SUMMARYWorking within the Hartford HealthCare Medical Group team and across the broader Hartford Healthcare organization and reporting to the Director Access Center Quality and Training this individual will collaborate cross functionally with the broader Access Workgroup teams as well as groups and stakeholders from specialty practices across the organization to centralize and standardize all inquiries related to Access Center training The Access Center Manager of Training will develop update and oversee all training initiatives and request of the Access Center Champions The Training Manager will oversee the learning and performance of the training team to assure a high quality experience for patients and providers by identifying both training and process improvement opportunities in order to enhance the AC brand Oversee the training in all key areas of Access Center New Hires specialty and upskillingStart here at Hartford HealthCare and be part of something betterEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesAt Hartford HealthCare Medical group we offerSupportive environment to promote professional and interpersonal development and growthTuition Reimbursement up to after six months of employment and up to tuition discounts with partnering institutions for colleagueANDdependentsMedical dental and vision coverage optionsGenerous PTO to promote worklife balanceEmployee assistance and wellness programs including astrong focus on promoting mental healthDiscounts on services products and optional coverages ndash movie tickets pet insurance travel and moreJOB SUMMARYWorking within the Hartford HealthCare Medical Group team and across the broader Hartford Healthcare organization and reporting to the Director Access Center Quality and Training this individual will collaborate cross functionally with the broader Access Workgroup teams as well as groups and stakeholders from specialty practices across the organization to centralize and standardize all inquiries related to Access Center training The Access Center Manager of Training will develop update and oversee all training initiatives and request of the Access Center Champions The Training Manager will oversee the learning and performance of the training team to assure a high quality experience for patients and providers by identifying both training and process improvement opportunities in order to enhance the AC brand Oversee the training in all key areas of Access Center New Hires specialty and upskillingMinimum RequirementsEducationBachelorrsquos Degree in Business or Healthcare related field preferred or equivalent years of experience as detailed aboveExperienceMinimum years of management experience in the contact center industry specific to training facilitation in an inboundoutbound call center environment Knowledge of healthcare coding and professional billing coding and documentation practices in outpatient settingsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your momentMinimum RequirementsEducationBachelorrsquos Degree in Business or Healthcare related field preferred or equivalent years of experience as detailed aboveExperienceMinimum years of management experience in the contact center industry specific to training facilitation in an inboundoutbound call center environment Knowledge of healthcare coding and professional billing coding and documentation practices in outpatient settingsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your moment