Role: Product Manager - Healthcare

Contract: Permanent

Shift pattern: Full Time - 5 Days in the Office Only

Location: Nottingham - Support Office

Closing date: 26th September 2025

Recruitment Partner: Matthew Nelligan

 

About the role

As a Product Manager concentrating on healthcare experience (inc. Health Hub & Pharmacy Medicines), you will join the Boots Digital Team and lead the development of the products features to enhance customer and colleague healthcare experiences across our online platforms. You'll work closely with cross-functional teams to execute a product roadmap that aligns with Boots' strategic objectives, balancing commercial value with customer satisfaction.

 

Key responsibilities

Own specific product features driving development from concept to launch. Translate strategic objectives into actionable product plans, prioritising features and enhancements that align with business goals and user needs

Refine and prioritise the product backlog in alignment with the product strategy, ensuring key tasks and features support the roadmap and add value

Conduct customer research, gather market insights, and advocate for the customer in all decisions

Define, track, and analyse product metrics to assess performance and support data-informed decisions

Identify risks, resolve issues proactively, and adapt plans as necessary to keep the product on track

Communicate product updates, key successes, and strategic priorities to stakeholders, building strong relationships and fostering alignment across departments

Fully understands the Boots prescription proposition, end to end, and how it compares to industry and competitive propositions, keeping the product strategy informed by the market landscape

 

What you'll need to have

Experience managing multiple simultaneous projects as well as the ability to identify risks and issues that need escalation/mitigation

The ability to work across multiple different business and delivery teams. To support requirements gathering and ensuring the deliverables will be met, whilst building strong and engaged relationships

Ability to talk to different audiences at different levels; both in providing clear and concise updates but also understand the problems of stakeholders so that they feel heard and understood

Ability to be the voice of the customer throughout; to help ensure that their perspective is at the forefront of every conversation and decision

Insights and knowledge within pharmacy and healthcare that has driven customer experiences

 

It would be great if you also have

Experience of driving improvement and understand why we do things the way we do, today

Experience of collating and analysing data to help drive decisions to prevent biases and improve customer experience and performance

Experience of demonstrating market awareness and understand how our competitors are facing into the same challenges and where we can leverage a point of difference

 

Our benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.

Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

 

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

 

What's next

If successfully selected for interview, one of our Talent Partner will be in touch with next steps

Where advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires you to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.