Job Description:

Job Title: Manager

Location: Kansas City, MO

Department: Employment Services

Employment Type: Full-time

Job Summary:
Join our compassionate and collaborative team as a Manager, where you will play a pivotal role in supporting our clients and enhancing their lives. This position offers the opportunity to lead a dedicated team, implement impactful services, and contribute to the mission of helping individuals overcome barriers to employment. We are looking for someone with strong leadership skills, a commitment to quality service, and a passion for making a difference in the community.

In this role, you will oversee the operations of assigned office(s) and programs, ensuring that all services are delivered with dignity and respect. You will work closely with the leadership team to provide quality management and support, fostering an environment that prioritizes client satisfaction and team productivity.

This position offers…

Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no costMileage Reimbursement – Company paid for work functions requiring travelEmployee Discounts – Hotels, Theme Parks & Attractions, College TuitionWorkplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforceAdditional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

Create and maintain an environment in which all clients, referral sources, stakeholders, and personnel are treated with dignity and respect.Provide supervision and support to influence team members’ productivity and quality of services.Monitor client outcomes and ensure adherence to best practice standards.Conduct field observations and review service documentation for quality assurance.Maintain contact with referral and funding sources to promote positive relationships and program growth.Oversee the acceptance of referrals and coordinate team member assignments.Conduct annual performance evaluations and provide ongoing training for team members.Track and report revenue and expense information for designated service areas.Participate in networking and marketing activities to increase awareness and develop partnerships.

Education, Experience, and/or Credential Qualifications:

A high school diploma or equivalent certificate is required; an associate’s or bachelor's degree in an applicable field such as human resources or social services from an accredited institution is preferred.Two or more years of experience in a leadership role providing employment, personnel, social services, or other applicable experience is preferred.Relevant experience may be substituted for a bachelor’s degree.

Additional Qualifications:

Successful completion of background check including criminal record, driving record, abuse/neglect, and fingerprint check.Current driver’s license, acceptable driving record, and current auto insurance.

Physical Requirements:

ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, or pull, or otherwise move objects, including the human body.Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.



Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness





Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Firefly is a Smoke and Tobacco Free Workplace.