Compensation: $60,000 - $65,000 annual salary (US Dollars) 
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff & Management

Essential Functions:

Training and Development: Lead and oversee new hire training, customer service training, and leadership training to ensure all team members are equipped with the skills and knowledge to succeed. Assist managers in the development and implementation of training materials to ensure consistency and quality across locations. Client Communication: Effectively address all client-related communications in real-time, with a sense of urgency, including responding to emails, phone calls, and requests. Build and maintain long-term sustainable partnerships with clients at each location, ensuring high levels of client satisfaction. Employee Coaching and Performance Management: Coach, counsel, and discipline employees as needed to improve performance and maintain high customer service standards. Set clear expectations for employees in terms of job roles, assignments, and responsibilities to maintain consistency and effectiveness across the region. Onsite Visits and Engagement: Travel to and visit each site within the region to ensure alignment with client expectations and operational standards. Participate in onsite meetings with clients to ensure alignment on goals, performance metrics, and customer service strategies. Cost Management and Budgeting: Ensure cost control levers and metrics are in place to proactively monitor expenses and align with the quarterly incentive budget. Standard Operations Manual (SOP) Development: Work closely with managers to assist in the creation and ongoing development of a Standard Operations Manual (SOP) that outlines customer service standards and operational procedures. Safety and Compliance: Drive and promote a strong safety culture, ensuring that ABM and client safety programs are reinforced and adhered to at all times. Continuously monitor and ensure compliance with safety standards at all sites. Performance Monitoring and Improvement: Monitor the overall performance of each site and implement necessary changes to improve service delivery, efficiency, and client satisfaction. Collect data and provide regular reports to management on site performance and customer service trends. Employee Engagement and Recognition: Host and organize employee recognition events and holiday celebrations to foster a positive and engaging work environment. Leadership and Professionalism: Serve as a positive, professional example for the workforce, modeling best practices in customer service, teamwork, and leadership. Ensure adherence to all ABM policies and procedures, fostering a culture of compliance and respect.