**Overview** **Compensation:** $60,000 - $65,000 annual salary (US Dollars) The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program **Benefits:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf) **Essential Functions:** 1. **Training and Development:** 2. Lead and oversee new hire training, customer service training, and leadership training to ensure all team members are equipped with the skills and knowledge to succeed. 3. Assist managers in the development and implementation of training materials to ensure consistency and quality across locations. 4. **Client Communication:** 5. Effectively address all client-related communications in real-time, with a sense of urgency, including responding to emails, phone calls, and requests. 6. Build and maintain long-term sustainable partnerships with clients at each location, ensuring high levels of client satisfaction. 7. **Employee Coaching and Performance Management:** 8. Coach, counsel, and discipline employees as needed to improve performance and maintain high customer service standards. 9. Set clear expectations for employees in terms of job roles, assignments, and responsibilities to maintain consistency and effectiveness across the region. 10. **Onsite Visits and Engagement:** 11. Travel to and visit each site within the region to ensure alignment with client expectations and operational standards. 12. Participate in onsite meetings with clients to ensure alignment on goals, performance metrics, and customer service strategies. 13. **Cost Management and Budgeting:** 14. Ensure cost control levers and metrics are in place to proactively monitor expenses and align with the quarterly incentive budget. 15. **Standard Operations Manual (SOP) Development:** 16. Work closely with managers to assist in the creation and ongoing development of a Standard Operations Manual (SOP) that outlines customer service standards and operational procedures. 17. **Safety and Compliance:** 18. Drive and promote a strong safety culture, ensuring that ABM and client safety programs are reinforced and adhered to at all times. 19. Continuously monitor and ensure compliance with safety standards at all sites. 20. **Performance Monitoring and Improvement:** 21. Monitor the overall performance of each site and implement necessary changes to improve service delivery, efficiency, and client satisfaction. 22. Collect data and provide regular reports to management on site performance and customer service trends. 23. **Employee Engagement and Recognition:** 24. Host and organize employee recognition events and holiday celebrations to foster a positive and engaging work environment. 25. **Leadership and Professionalism:** 26. Serve as a positive, professional example for the workforce, modeling best practices in customer service, teamwork, and leadership. 27. Ensure adherence to all ABM policies and procedures, fostering a culture of compliance and respect. REQNUMBER: 125518 ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.