Job Title: Manager 1 training and quality Job Description Job Description Summary Standardize the quality control guidelines for interactions between advisors and customers to ensure compliance with process objectives. Define continuous improvement strategies for the customer journey in the diagnosis, execution, and follow-up stages to ensure adherence to work plans. Manage the resources allocated to the quality and training process based on the presentation of operational performance reports to achieve compliance with indicators. Establish compliance guidelines for the quality and training strategy according to cycle closure parameters to ensure customer request fulfillment. Integrate the policies and procedures established by the customer into the quality and training departments to guarantee the achievement of standards defined in service agreements. Career Path Policies: The game-changers must have the approval of his or her immediate supervisor to apply for the call. •Required tenure: 6 months. •Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average). •Must not have active disciplinary actions. •The game-changer may participate in only one process at a time. •Comply with the learning paths of the Corporate University. •Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call. •If it is necessary to launch the same call for applications several times, the not selected game-changer will not be able to apply for the same position in the following 2 months. •The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it. •Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform. Location: COL Bogota - Calle 63 #24 - 80 Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**