Job Classification Job Requisition: 141312 TA Specialist: Refilwe Falatsi Closing Date: 19 August 2025 Location: 135 Rivonia Campus, Sandown Cluster: Personal and Private Banking | Nedbank Insurance | Loss Adjusting Please Note: Preference will be given to applicants from Underrepresented Groups Job Purpose

To support business objectives by managing fulfilment of requests from clients and staff in order to achieve business results with effective level of client satisfaction and risk management

Job Responsibilities Ensure the internal loss adjusting and project management team are managing the client experience expectations of service delivery by ensuring that the team including administrative staff are productive daily. Planning and forecasting in terms of daily numbers in versus daily output to be measured. Encourage management to complete and update the necessary statistics to ensure daily outputs accordingly which ensures the daily effective management of the team. Allocation of work to all staff members in line with targets for the department and skills of the specific team member. Ensuring 100% productivity by communicating and monitoring daily, weekly and monthly targets set for staff . Manage & control departmental expenses & variance reports. Effectively deal with capacity planning and cost 
effectiveness of the environment. Plan and present bi-annual departmental budget and to be able to present forecasting in terms of growth into the business unit. Analyse statistics of industry trends and ensure business units are aware of all future developments and or trends. Facilitate changes and or come up with innovative ways to conduct assessments effectively. Understand the risks in the business and have relevant controls in place. Strategic involvement in development of business, to ensure we have sound knowledge of assessing trends, salvage management and to suggest change and to drive implementation of seamless or straight through processing. Ensure to give technical guidance on matters where needed.  Assisting Management in developing, updating all strategies.  Ensure that the Performance Management process is followed and that the culture of performance management is driven daily. Ensure that succession planning is implemented, monitored and updated bi-annually Proactively explore all channels and mediums to build talent and succession pools Conduct daily/weekly touch base meetings and provide information or feedback to the team regarding any possible changes, requirements, etc. Managing telephone and travel expenses usage/abuse and ensure Company policy is adhered to. Managing absenteeism effectively by ensuring that leave policies and procedures are met, authorizing and keeping track of all absenteeism ensuring that trends are accounted for, and proper consequence management is implemented Conduct career discussion with all staff to ensure that career path and development actions are followed through on. Drive transformation initiatives to ensure targets are monitored and met on an annual basis People Specification Essential Qualifications - NQF Level Matric / Grade 12 / National Senior Certificate Preferred Qualification Degree or diploma in Operations Management and/or Technical Qualification in Quantity Surveying,Construction Management, Engineering or Equivalent Minimum Experience Level Minimum of 5 years' experience in a loss adjusting or claims environment with detailed knowledge of building claims.  3 years people management skills. 

 

 

Behavioural Competencies Building Partnerships Planning and Organizing Building talent Delegation and Empowerment Coaching Leading Change

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Please contact the Nedbank Recruiting Team at +27 860 555 566