Position Purpose:

The Manager of Workplace Violence is a subject matter expert and lead case manager for workplace violence investigations. This role will guide leaders and associates within their assigned division and execute strategic/tactical plans and programs to prevent and respond to workplace violence activity.

Key Responsibilities:

70% Case Management - Conducts cases/investigations, ensures timely resolution of associate concerns and monitor threat of violence activity in collaboration with business partners (e.g., HR, AR, Legal)30% Program Optimization, Training, and Prevention - Collaborate with various business partners/leaders to develop and implement investigation processes and policies Monitor scorecards and other tools to measure the success of process improvement initiatives Analyze case portfolio data and activity to identify trends; assist with designing and implementing preventative strategies within the assigned division Develop and facilitate training on potential and actual threats of violence Review standard approaches, tools, and training to support an effective and efficient emergency response program

Direct Manager/Direct Reports:

This Position typically reports to Sr. Manager of WPV ProgramsThis Position has 0 Direct Reports

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be eighteen years of age or older.Must be legally permitted to work in the United States.

Preferred Qualifications:

Working knowledge of Microsoft Office SuiteWorking knowledge of presentation software (e.g., Microsoft PowerPoint)Demonstrated ability to collaborate and work effectively with cross-functional teamsDemonstrated project management skillsAbility to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiencesAbility to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customersExcellent written and verbal communication skillsEducation in law, employee relations, criminal justice, human resources, or related fieldDemonstrated experience in successfully executing complex threat of violence improvement projects and programsStrong interpersonal and communication skills with a focus on customer service

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

No additional education

Minimum Years of Work Experience:

5

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

Decision QualityCollaboratesPlans and AlignsSituational AdaptabilityCommunicates EffectivelyCustomer FocusManages Conflict