This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to elevate digital experiences through actionable user insights? Spectrum is seeking a Manager of User Research to lead a team dedicated to enhancing product and service usability for both customers and employees. You’ll guide research strategy and execution, translating findings into impactful recommendations that shape business decisions. Join Spectrum to drive meaningful change in user-centered design and innovation.

How You’ll Make an Impact   

Lead and mentor a team of UX research professionals, setting clear goals that align with Spectrum’s business objectivesDefine and manage scalable research strategies that support product roadmaps and business prioritiesStandardize research practices to improve efficiency and quality across all initiativesOversee the design and execution of usability studies, interviews, surveys, and other research activities, ensuring outputs are actionable and relevantGuide the synthesis of research findings into meaningful insights and recommendations for design, product, and business teamsPartner with product management, technology, and business stakeholders to integrate research findings into planning and executionBuild and maintain processes, tools, and repositories that support repeatable and scalable research operations

Working Conditions   

Office work environmentCoordination of national efforts via corporate locationTravel required

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

Bachelor’s degree in Human-Computer Interaction, Behavioral Science, Design, Research, or a related field, or equivalent combination of education and experience

Experience   

3+ years of leadership experience5+ years of UX research, usability testing, or customer research experience5+ years of data analysis, customer research or business intelligence experience

Skills  

Experience in UX research, usability testing, customer research, or a related disciplinePeople leadership or team management experienceDemonstrated expertise in qualitative and quantitative research methodologies and usability testing practicesStrong ability to translate research findings into actionable business and experience recommendationsExcellent communication, presentation, and stakeholder management skills.Proven ability to lead through influence and collaborate effectively across cross-functional teams

Preferred Qualifications

Experience

3+ years of management or leadership experience

Skills

Previous experience in managerial role within UX researchExperience with qualitative and quantitative research methods
MST513 2026-76286 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $96,300.00 and $205,100.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.



Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: HQ452 Business Unit: Sales and Marketing Zip Code: 10010

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.