Manager, Training – Santa Ana, Costa Rica

Are you a passionate leader with the ability to drive great results and high employee engagement? Do your talents lie in developing and motivating a team to succeed? Then, it’s time to join Western Union as a Training Manager.

Western Union powers your pursuit.

As a Training Manager, you will lead the development, execution, and continuous improvement of training programs that drive performance and business outcomes. This role requires a strategic thinker with deep expertise in adult learning principles, instructional design, learning technologies, and team leadership.

Role Responsibilities

Design and implement scalable, high-impact training programs aligned with organizational objectives. Conduct training needs assessments and collaborate with stakeholders to identify skill gaps and learning priorities. Apply instructional design methodologies to develop engaging, learner-centered content across digital, blended, and instructor-led formats. Define and track learning metrics to evaluate program effectiveness and business impact, using data to drive continuous improvement. Leverage learning technologies—including LMS platforms, authoring tools, and emerging innovations—to enhance training delivery and learner engagement. Manage, coach, and develop a team of trainers, ensuring consistent quality, professional growth, and alignment with best practices in facilitation and content delivery. Provide governance, strategic alignment, and operational support to partner training teams. Foster a culture of companionship and collaboration, offering guidance, sharing best practices, and ensuring consistency in training standards and learner experience. Establish and maintain frameworks for training design, delivery, and evaluation to ensure alignment with training goals. Build strong relationships with internal stakeholders to ensure training initiatives are relevant and adopted. Champion a culture of continuous learning, innovation, and professional development across the organization.

Role Requirements

Bachelor’s degree in a relevant field or equivalent experience in the Learning and Development field 5+ years of management experience. 5–7+ years of progressive experience in training, instructional design, or learning and development, including at least 3 years in a leadership or managerial role. Proven ability to design, deliver, and evaluate training programs across multiple modalities (instructor-led, virtual, eLearning, blended). Demonstrated ability to lead, coach, and develop trainers. Demonstrated success in supporting and aligning with partner training teams, providing governance, strategic guidance, and collaborative companionship. Strong knowledge of adult learning principles, instructional design models (e.g., ADDIE, SAM), and learning evaluation frameworks (e.g., Kirkpatrick, Phillips ROI). Proficiency in Learning Management Systems (e.g., Workday Learning, Cornerstone) and eLearning authoring tools (e.g., Articulate Storyline, Rise, Adobe Captivate). Familiarity with learning analytics tools and data visualization platforms (e.g., Excel, Power BI, Tableau) to measure training effectiveness and business impact. Understanding of emerging learning technologies and trends (e.g., microlearning, mobile learning, AI, etc.). Excellent project management and change management skills, with the ability to lead multiple initiatives in a fast-paced environment. Strong communication, stakeholder engagement, and relationship-building skills across all organizational levels. Ability to foster a culture of continuous learning, innovation, and professional development.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

Asociación Solidarista In-house company doctor services Transportation services options Referral Program award Employee Resource Groups (ERG) and committees to volunteer with Pan American Medical and Life insurance Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-GV1 #LI-Hybrid

Estimated Job Posting End Date:

08-31-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.