Manager, Tech Ops, eComm – Cross Border Fulfillment Services
The Walmart US eCommerce cross border team builds products that allow Marketplace sellers to easily provide fast, affordable delivery options to Walmart's customers. In this role, you’ll collaborate with engineering, product, business, cross functional stakeholders, and operations functions to launch new capabilities that will help Walmart to enable and improve cross border shopping. Obsessing on simplification and reducing friction for customers and sellers is at the heart of this role as you create intuitive and loveable experiences. In this role, you will work across multiple cross-functional stakeholders, be agile, and apply the right frameworks, operating cadence, and business analysis and acumen to the execution roadmap. As such, you will be able to identify key risks, dependencies, and work with the requisite teams internally or externally to put solutions in place that will achieve the desired outcomes. The individual in this role will be skilled at managing timelines, understanding complex process and ideas, engaging and communicating to with a broad set of stakeholders across multiple domains, as well as engaging at a detailed level across product management, supply chain and analytics.
Responsibilities:
Go-to business lead on project execution, third party liaison, operations liaison, etc. for cross border programs. You will work closely with partner teams, such as Customer Care, Seller Support, the Go-To-Market Team, Transportation, among others.Ensure complex product launches are executed smoothly to unlock maximum value. Manage communication with leadership for alignment, updates, and problem solving.Build standard operating procedures to ensure program launch readiness working in collaboration with product, engineering, business and operations.Leverage metrics to measure and monitor program performance on an ongoing basis. Manage edge cases/exceptions and reduce process variations.Lead alignment on overarching business objectives, designing launch plan, onboard cross-functional teams, building in-depth plans, track and monitor milestones.Business program management, functional deep-dives, and alignment at program and individual functional level.You’ll sweep us off our feet if:
You're a self-starter with a strong attention to detail and an ability to deal with ambiguity.You’re highly adept at influencing others, managing stakeholders, getting buy-in from leadership, and communicating clearly.You’re well versed in program management processes, techniques and tools.You’re experienced in defining goals, creating schedules for managing multiple high-complexity technology projects, and keeping owners accountable.You’re skilled at monitoring progress towards established milestones, coordinating touch points to ensure successful delivery, and providing concise reporting of program or tasks statuses.You’re organized, disciplined, and can manage multiple projects simultaneously.You’re excited about solving complex challenges.You have Experience working within Supply Chain, Distribution Centers, Transportation, Ecommerce.You use data to create business cases and drive decisions and outcomes based on business priorities.You have good awareness of the technology landscape and understand way of working and roles & responsibilities of Product, Engineering and TPMs.You are a structured and organized thinker who can drive analytical, and technology related projects to completion with minimal direction.You obsess over your customers and develop solutions that delight them.You’re stimulated by challenges and are ready to engage at Fortune 1 scale.You’ll make an impact by:
Executing program vision using domain expertise, internal and external best practices, identifying market opportunities, building business cases, and approving objectives.Building collaborative relationships with key partners by driving priorities aligned to business goals, communicating, and prioritizing product roadmaps.Working cross-functionally and across multiple locations – Communication, collaboration, and organization are key to your success. Work with cross-functional teams to develop a strategy and execute the roadmap.Moving fast – Work in an agile and iterative team environment.Managing applicable system solutions for new features and ensuring end to end ownership of solutions by working with relevant cross-functional groups.Driving process changes based on feedback and set the standard for deliverables.Moving fast – Work in an agile and iterative team environment.Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor’s degree in project management, business, operations management, supply chain management and 3+ years of experience in these fields or related areas OR 5 years of experience in these fields or related areas5 years’ experience using intermediate functionality of Microsoft Office.Excellent communication and organization skillsAbility to work independently and in a team environment.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Relevant experience in data analysis and insights, developing presentations, engineering, Global Business Operations, leading project workstreams, Managing virtual teams, presenting to an executive-level audience, project Management, process improvement, working in a matrixed organization, Working on cross-functional teams or projects, working on consumer-facing, large-scale, highly complex B2B/C products, cross-border supply chain, supervisory experience.Proficiency in Excel, Confluence, Jira and BigPicture.Master’s degree in: Project/Program Management, Operations Management, Computer Engineering, Information Systems.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00-$155,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.Option 2: 5 years’ experience in project management, program management, program operations, or related area.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...702 Sw 8Th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.