This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

JOB SUMMARY

Manages and supports the staging, testing, and deployment of all current and next generation video and data CPE devices across Charter’s footprint. Works with cross-functional teams through the development, implementation, and deployment phases of new video products and features. Assists with operational performance metrics and provides support to maintain KPIs. Creates playbooks, MOPs, and training materials for new feature and product deployments. Supports Operations to troubleshoot, diagnose, and correct CPE related deployment and field issues.

MAJOR JOB DUTIES AND RESPONSIBILITIES

Actively and consistently supports all efforts to simplify and enhance the customer experience.Develops and maintains standard operating procedures for CPE staging across all Charter Supply Chain.Manages CPE firmware distributions, controller dependencies, and back office code upgrades in all hub locations.Coordinates with Field Operations to troubleshoot and correct CPE related installation and deployment issues.Works with Product Development, Advanced Engineering, Billing Systems, and OEMs on new product integration and support.Monitors CPE failure analysis and key performance indicators and implements corrective actions.Develops and maintains standardized processes for EMM distributions via Web Services.Creates MOPs and training materials for Warehouse Operations to support new product releases and transitions.Develops automation tools and centralized processes to eliminate manual requirements and reduce user error.Manages Supply Chain headend/hub equipment roadmaps to ensure compatibility across all current and future platforms.Ensures network optimization and proper levels are maintained within hubs for testing and staging.Develops use case scenarios and business rules for pre-deployment field trials.Creates and maintains common interface solutions for access controllers, asset management, billing systems, and test environments.Develops DOCSIS provisioning, training, operational documentation, and assists in launching new equipment.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand EnglishAbility to work independentlyAbility to supervise and motivate othersAbility to communicate orally and in writing in a clear, straightforward and professional mannerAbility to handle multiple projects and tasks and meet deadlinesAbility to make decisions and work collaboratively with others to solve problemsAbility to prioritize and organize effectivelyKnowledge of Microsoft Office applicationsAbility to analyze and interpret dataAbility to effectively present information to managementAbility to make decisions and solve problems while working under pressureAbility to show judgment and initiative and to accomplish job dutiesAbility to communicate effectively with all levels in the organizationAbility to think strategically and anticipate future trends, needs and expectationsKnowledge of telecommunications industry preferred

Required Education

BS/BA in Engineering

Required Related Work Experience and Number of Years

Experience working with video and data CPE deployments (DAC/DNCS Digital Broadband Delivery Systems, DAVIC/ALOHA/DOCSIS/DSG Networks, OCAP architectures, CPE test and repair, Linux/Solaris Administration, VMware ESXi, vSphere) – 4-5Management experience – 2+

WORKING CONDITIONS

Office environmentTravel up to 50%
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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: HQ452 Business Unit: Field Operations Zip Code: 28217

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.