Manager, Supply Chain Requisition ID: 71764 Date: Oct 7, 2025 Location: Cidra, Puerto Rico, US Department: Supply Chain Description: At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. **Job Summary** In this fully onsite role, you will be responsible and accountable for Customer Support related activities such as customer communication, sales order approvals and leading the CS team. In addition to the CS Manager role, you will be responsible for all Raw Materials Management to support production demand for Administration Systems. Key activities will be to ensure replenishment and supply of the RM for all West sites, achieve inventory targets and identity and approve suppliers. **Essential Duties and Responsibilities** **Customer Support Management** + Manage the customer support team and be accountable for all customer communications (Globaland Local). + End to End management and responsibility over contract review’s process and orders confirmation’s, proactively push for customer approvals and sales. + Manage relationship with key customers to develop long-term supply/ delivery plans to support strategic programs and launches. + Accountable to ensure sales and customer data is managed in a professional manner in the SAP systems. + Work with Global Supply Chain team/ Leadership team to ensure business targets are achieved. Work with Global Supply Chain team/ Leadership team on customer prioritization to ensure business targets are achieved/ patients are being supplied. + Accountable for establishing customers sale orders in the local ERP system. + Manage the review and approval of shipments incoterms per customers, to ensure correct information is entered throughout the process. + Manage the day-to-day execution of the plant shipments plans. + Accountable to meet business KPI’s (OTIF (P), cost, budgets, etc.) * Operate all Export activities – working with fright forwards and West’s global Logistics team. + Ensure compliance with regulatory requirements with regards to customers and orders management **Material Planning and Inventory Management** + Accountable for RM supply to ensure zero line down due to material reasons. + Accountable to meet financial inventory targets. + Manage procurement plans according to production demand. + Work with strategic suppliers to ensure future business growth. + Accountable for MRP and SAP inventory in the system + Run and maintain MRP reports defined to meet commercial and production needs. + Set and manage safety stock levels meet production plan and in accordance to inventory financial targets. + Work with relevant functions for artwork approval prior to issuing purchase orders. + Transfer materials between sites to balance inventory levels as needed. + Manage and plan cost reduction and improvements through RM management. + Act as the focal point for suppliers in aspects related to routine direct materials replenishment. + Initiate and track deliveries plan from the suppliers to the plant and inform in a timely manner on any delays. **Education** + Bachelor's Degree B.Sc in Industrial Engineering or equivalent. required **Work Experience** + Minimum 8 years of experience in production environment required and + Relevant work history and/or experience may be considered in lieu of degree. **Preferred Knowledge, Skills and Abilities** + Experience in ERP, SAP or Priority software. + Ability to work under pressure. + High learning ability + Order and organization + Expert in Lean manufacturing tools and techniques + Qualified Lean Engineer + Motivated team player + Analytical strength and autonomous, self-reliant and pro-active work style **Travel Requirements** 20%: Up to 52 business days per year **Physical Requirements** Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. **Additional Requirements** + Make decisions and take tangible appropriate actions. + Result Oriented + Analytical Skills + Positive mindset + Good communication skills over all hierarchical levels (Fully Bililntual in Englilsh/Spanish). + Strong Teamwork. + Being able to conclude the big picture out of details. + Project Management. West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.  \#LI-KR1 \#LI-Onsite