This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Step into a pivotal leadership role where you will guide Spectrum’s Serviceability Call Center, bridging Sales, Care, and Field Operations to enhance processes and service delivery. Your leadership will drive process adherence, achieve service level agreements, and maintain the integrity of our billing system, directly impacting the experience of both residential and commercial customers.

How You’ll Make an Impact

Lead and manage all aspects of the Serviceability Call Center, overseeing staff up to Supervisor level and related support teamsCoordinate communications and organization-wide implementation of Serviceability initiativesDevelop, implement and enforce consistent standardized operating practices to ensure process excellenceEvaluate staffing levels, schedule coverage and manage overtime and leave requests based on call volume trendsHire, train, evaluate and provide ongoing guidance to Serviceability support staffMonitor and report on key metrics such as volume trending, staffing, individual compliance, department and Field Operations service level agreements and dashboard reportingIdentify process gaps through audit reporting and train teams to ensure adherence to Serviceability processesCollaborate with Sales, Dispatch and Construction Management to enhance fulfillment and service delivery

What You’ll Bring to Spectrum

Required Qualifications

Clear and effective oral and written communication skillsStrong prioritization and organizational skillsAbility to make decisions and solve problems under pressureSupervisory and motivational abilitiesStrong organizational agilityProficiency in personal computer and software applications such as MS Word, Excel, CSG, GIS, database, DOS, WindowsKnowledge of Spectrum products and servicesKnowledge of Spectrum billing systems

Education

Bachelor's degree in Business or equivalent experience

Experience

6+ years in cable or related telecommunications or broadband industry6+ years of management experience

Preferred Qualifications

Ability to work a variety of operations schedules and support team outside of working hours

CCS530 2026-71451 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13526 Business Unit: Customer Operations Zip Code: 63074

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.