Manager, Service Operations, IT at California School Boards Association Share on X      Print Application Deadline

Until Filled

Date Posted 9/27/2025 Contact Katie Riordan
Number of Openings 1 Salary Pay Range
$85,000.00 - $100,000.00 Annually Length of Work Year 52 Employment Type Full Time Job Summary Job Summary

Schedule This position is eligible for a hybrid work schedule, with a minimum of three (3) days in-office based out of our West Sacramento office and two (2) days working remotely. Summary Under general direction the Manager, Service Operations is responsible for effective service delivery and performance of Information Technology (IT) services across the Association, achieving committed service levels in alignment with the Association’s business needs. This position is accountable for the day-to-day operation of IT hybrid infrastructure (server, client, network, data, application, cloud, security) and related resources and processes. The position is also tasked with identifying and driving initiatives to enhance service levels and increase efficiency. In pursuit of these objectives, the Manager, Service Operations provides direction for a team of IT service professionals, allocating financial, staff, and vendor resources to achieve outcomes. This position contributes to the strategy, planning, structure, and alignment of the IT department towards operational excellence through process focus, detail orientation, continuous improvement, and application of best practices. Customer engagement and satisfaction are paramount, delivering world-class customer service and business value through robust enterprise solutions. The Manager, Service Operations provides complex and responsible support to the Chief Technology Officer (CTO) in areas of expertise and performs related work as required. Apply Today If you are ready to take the next step in your career and contribute to meaningful work, apply today! We are excited to hear how your expertise can further our mission and advance the education and well-being of the state’s more than 6 million school-age children in public education in California.

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