This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to lead a dynamic team dedicated to enhancing customer satisfaction and driving revenue growth? As the Manager of Residential Customer Solutions, you will oversee daily operations, implement strategic initiatives, and evaluate performance to ensure Spectrum delivers exceptional service and achieves customer solutions goals. Your leadership directly impacts customer retention and the company’s success.

How You’ll Make an Impact  

Drive and monitor the performance of Customer Solutions teams to consistently elevate the customer experienceDevelop and implement strategies to increase customer loyalty, optimize revenue, and minimize account discountingAnalyze customer solutions programs, market trends, and product positioning to identify opportunities and gapsCollaborate with cross-functional teams to develop and execute business cases for customer solutions initiativesDesign and execute incentive and recognition programs focused on retention of Spectrum products and servicesPrepare and deliver comprehensive performance reports including churn analysis and employee save summariesRecruit, train, motivate, and manage customer solutions representatives and supervisors to ensure productivity and accountability

Working Conditions   

Office environmentTravel approximately 15 percent

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

Bachelor’s degree in customer service or related field or equivalent experience

Experience   

5+ years of demonstrated success in consumer credit or collection business management

Skills   

Ability to read, write, speak and understand EnglishKnowledge of cable television products and servicesKnowledge of cold call sales skillsAbility to communicate orally and in writing in a clear and straightforward mannerAbility to listen to and interpret the needs of customers and sales personnelAbility to deal with the public in a professional mannerAbility to make decisions and solve problems under pressureAbility to prioritize, organize effectively and handle multiple projects and tasksAbility to supervise and motivate othersAbility to maintain high level of self-motivationAbility to work in diverse and challenging atmosphereWorking knowledge of personal computer and software applications such as word processing and spreadsheets

Preferred Qualifications

Skills

Knowledge of cable television and associated billing systems strongly preferredBilingual Spanish
SRT500 2026-73880 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13551 Business Unit: Sales and Marketing Zip Code: 78550

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.