Manager, Quality
Germantown, WI
On Site
Job Band H

As a Quality Manger, you lead the site quality team, implement and manage Quality and Food Safety Management systems, policies, and procedures to meet regulatory and client requirements. You will execute the Quality Strategy set from Regional and Global Quality Leadership and drive excellence in quality performance at the site with other stakeholders, whilst ensuring the highest customer satisfaction with a balanced cost of quality.

Your Key Responsibilities:

• Develop and Implement Quality Plan including driving a positive Quality Culture within the organization whilst driving excellence in customer satisfaction.

• Assure that the appropriate systems (e.g. Quality Management System, FSSC22000, RSPO, GMP) are in place and maintained, in line with all applicable laws, regulations and standards.

• Conduct Audits: Perform internal and external audits to assess compliance with quality standards and identify areas for improvement.

• Continuous Improvement: Lead continuous improvement initiatives to enhance product quality and operational efficiency.

• Team Leadership: Train and mentor quality team members, fostering a culture of quality and accountability.

• Supplier Quality Management: Collaborate with suppliers to ensure that quality requirements are met and address any quality issues by supporting strong corrective and preventive actions.

• Customer Complaint Resolution: Investigate customer complaints, implement corrective actions, and ensure customer satisfaction through absolute customer focus.

• Regulatory Compliance: Ensure that all products and processes comply with relevant regulatory requirements and standards.

• Define and Set Product Specifications: Establish and maintain Specifications to ensure Food Safety and Quality in finished products as applicable.

• Quality Control: Ensure that all products supplied are safe for the intended consumers, are compliant to specification and regulatory and client requirements, whilst meeting and exceeding the expected standards of quality.

• Quality Reporting: Prepare and present quality performance reports to senior management, highlighting key metrics and areas for improvement.

• Execute CAPEX and OPEX budgets for Quality Control and Quality Assurance

• Support the quality approval during the planning and execution of  CAPEX and OPEX to drive continuous improvement across the site.  

• Other tasks may be requested as per local requirements / organization.

We Offer:

• A competitive compensation package, with comprehensive health and welfare benefits.

• A place to grow and develop.

• A company that is purpose-led and performance-driven in a corporate culture that values people and planet.

• The opportunity to work on growing brands and build on a strong foundation.

• The chance to make improvements and make an impact on the business.

You Bring:
• Minimum Bachelor of Science in food science, food engineering, and / or chemistry, quality management.

• 5+ years of experience in applicable industry e.g., Food, Ingredient, Chemical Pharma.

• 5+ years of experience in people leadership, leading diverse and cross-functional teams.

• Proficient in the local language to the plant of responsibility and fluency in English required.

• Experience with leading ISO standards (FSSC,9001) and other standards such as Organic, RSPO, Halal and Kosher.

 

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

 

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

 

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. 

 

Because real progress only happens when we go beyond, together.

 

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

 

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

 

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

 

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

 

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.