Job Description: Company Description: McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.  McDonald’s Global Technology is here to power tomorrow’s feel-good moments.   That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.   Check out the McDonald’s  Global Technology Technical Blog (https://medium.com/mcdonalds-technical-blog)  to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.  Department Overview McDonald’s is the world’s leading global foodservice retailer with over 36,000 locations in more than 100 countries. Our Global Technology team drives innovation and digital transformation to deliver exceptional customer experiences. The Global Defect Manager will own and govern defect management across all markets for the DMB CMS team. This role ensures timely resolution of defects from release cycles and BAU operations, maintaining a prioritized global backlog and scheduling fixes into future releases. The position requires strong technical expertise for hands-on triage and validation, advanced root cause analysis, and collaboration with product, engineering, QA, and market teams. Beyond operational management, this leader will analyze defect trends, identify systemic issues, and drive strategies to reduce recurring defects. The role also delivers robust reporting and dashboards, enabling markets to plan releases effectively and prioritize fixes aligned with business objectives. Duties + Govern and manage all defects globally across release and BAU streams. + Maintain and prioritize a global defect backlog in alignment with business and technical priorities. + Collaborate with product, engineering, QA, and market teams to schedule defect fixes into release plans. + Review root cause analysis (RCA) and validate technical fixes to ensure quality resolution. + Provide hands-on technical support for defect triage and resolution. + Establish and maintain defect reporting dashboards for stakeholders and governance bodies. + Monitor defect trends and identify systemic issues to drive long-term quality improvements. + Drive continuous improvement in defect management processes, tools, and communication. Qualifications + Bachelor’s degree in computer science, Information Technology, or related field. + 5+ years of experience in defect management, QA, or release management. + Strong understanding of SDLC, defect lifecycle, and root cause analysis techniques. + Technical proficiency to support hands-on troubleshooting and validation. + Excellent communication, reporting, and stakeholder management skills. Preferred Qualifications + Experience managing defects across global technology projects. + Familiarity with CMS platforms and multi-market deployments. + Expertise in defect tracking tools (e.g., JIRA) and reporting frameworks. + Knowledge of Agile and DevOps practices. + ISTQB or equivalent QA/defect management certification. Compensation Bonus Eligible: Yes Long - Term Incentive: Yes Benefits Eligible: Yes Salary Range The expected salary range for this role is $127,332.00 - $159,165.00 per year The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors. Additional Information: Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.  Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan. McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis. McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment. Requsition ID: 2921