Job Description The Manager, Quality Assurance is responsible for managing and improving the QA processes to ensure the delivery of high-quality solutions on both the core technology platform and business application development projects. This role involves leading a team of QA professionals both on and offshore, overseeing automated and manual testing strategies, and ensuring that QA practices align with company goals and objectives. The Manager, Quality Assurance will collaborate with crossfunctional teams, provide mentorship to all QA team members, and work closely with stakeholders to develop and implement efficient testing strategies. They will also manage defect detection, triage, and resolution processes, and play a key role in driving continuous improvement in QA methodologies. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements University degree in Computer Engineering/Science or equivalent knowledge/ capability from other university disciplines and/or work experience ◼ 7 + years of relevant testing methodology and QA experience, with a minimum of 3+ years in a management or leadership capacity. ◼ Thorough understanding of, and experience with, testing methodologies and Bug tracking tools ◼ Experience with both black box and white box testing. ◼ Experience with one or more automated test frameworks (i.e., Selenium, Robot, etc.) ◼ Complete understanding of configuration and release management ◼ Complete understanding of, and experience with, the Software Development Life Cycle ◼ Able to plan and develop test cases for full requirement testing coverage. ◼ Experience with bug detection, reporting, tracking and triage and project / management reporting of defect rates, quality measures compliance etc. ◼ Experience leveraging AI/ML tools or frameworks (e.g., Testim, Applitools, Mabl) for test automation, anomaly detection, and intelligent test case generation. ◼ Able to persevere - willing to ask the right questions with the tenacity to ensure an answer is provided and take the initiative to ensure project completion. ◼ Must have enthusiasm for the quality assurance process in a development environment and approach QA from the end-user perspective. ◼ Extremely organized and meticulous. ◼ Strong verbal and written communication skills ◼ Must have well developed people skills to enable flexibility and tactful negotiation in resolving issues and ensure fixes and recommendations are acted upon. ◼ Must have proven experience leading a high performing team both on and offshore. ◼ The ideal candidate will be familiar with some or all of the following:  Cloud platforms such as AWS, Oracle Cloud, Azure, etc.  SQL, Oracle, PL/SQL, UNIX/LINUX/Windows Server  Data warehouse, OLAP etc.  Java / J2EE / JavaScript