Position Summary
Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.Role and Responsibilities
The Production and Media Experiences Manager will lead a team of Media/Video Specialists to develop and coordinate high-quality videos, live broadcasts, and event live-streaming for Samsung. This role supports product training, live events, and other video deliverables to enhance the brand’s learning and development initiatives.
As part of the Retail Learning COE (Center of Excellence) team, the manager will collaborate with training, channel, and operations professionals to create impactful video and broadcasting experiences. This includes supporting face-to-face, virtual, eLearning, and enterprise-wide events, as well as live-streaming high-profile events like CES. You will oversee video ROS execution, ensure cross-functional readiness for recording sessions and broadcasts, and guide the overall video strategy for training initiatives across all supported channels.
Team Management
Directly manage the Broadcasting, Events, and Video Production team to foster a collaborative and high-performance culture.Develop and implement scalable strategies for video, event, and broadcasting support.Serve as the primary escalation point for complex challenges in video, event, and broadcasting production.Monitor team metrics, identify improvement areas, and ensure on-time delivery to internal and external customers.Collaboration
Partner with IT to ensure technical readiness and seamless execution for high-profile executive events and broadcasts.Coordinate with channel team leads to develop product and services video training for Samsung’s Mobile and eco system portfolio.Lead the video content management process, including production planning, scripting, instructional design, and delivery to internal and external partners.Collaborate with the Instructional Design team to design and implement curricula that align with the team’s development style and creativity.Build relationships with business partners to forecast learning needs and recommend solutions.Production Oversight
Develop and implement comprehensive broadcast plans and strategies for multi-camera company meetings, aligning with organizational goals and communication objectives.Manage the overall production schedule, budget, and resources for each live broadcast event.Coordinate with internal stakeholders, presenters, and external vendors to ensure all aspects of the broadcast are meticulously planned and executed.Conduct pre-broadcast technical checks and rehearsals to identify and resolve potential issues, ensuring all equipment and systems are fully operational.Implement and maintain quality control standards across all visual and audio elements of the broadcast.Oversee crisis and risk management during live events, ensuring swift resolution of any technical or production challenges.Ensure all productions meet organizational standards for quality, delivery, and impact.Technical Expertise
Equip the team with the necessary tools and skills to deliver high-quality video, events, live-streaming, and broadcasts.Stay updated on industry trends and technologies in video and broadcasting production.Expert in live streaming, live broadcasting, video editing, and production tools.Function as a Project or Program Manager from pre-production to post-production to ensure successful implementation.Drive continuous improvement initiatives to scale video operations in response to organizational growth and technological advancements.In-depth understanding of video production technology, including cameras, video switchers (hardware and software), audio consoles, lighting systems, and streaming platforms (For example: OBS Studio, Wirecast, Blackmagic ATEM, Vimeo).Exceptional problem-solving abilities, with a calm and decisive approach to resolving technical and production issues in real-time.Responsible for run of show: calling shots, switching between cameras, and ensuring all technical aspects of the broadcast (video, audio, graphics) are seamlessly integrated.Partnership
Partner with facilitators to implement training programs effectively.Manage shoot schedules across the training organization and assess training content requests.Curate relevant video learning resources or develop strategies for impactful training content within tight timelines.Skills and Qualifications
We Are Looking For:
Creative: Experience in designing learning experiences and creating simulated learning modalities.Collaborative: Ability to work closely with SMEs, gain business acumen, and drive success promptly.Adaptable: Flexibility to switch priorities based on business demands and meet deadlines.Thorough: Ability to condense complex content into concise, audience-friendly formats.Communication: Excellent verbal and written communication skills, with the ability to clearly articulate technical concepts and provide concise direction.Background/Experience
High school diploma or equivalent with 8+ years of directly related experience; or a Bachelor’s Degree with 6+ years of experience preferred.Experience developing retail training videos with a line of sight to go-to-market and product training (a plus).Proven experience producing and leading live-stream and broadcasted events to large audiences.Demonstrated ability to work effectively with individuals, groups, and organizational units to achieve training goals.Strong team orientation and dedication to the team’s objectives.Scripting experience supporting retail/sales; ability to develop materials that build knowledge and skills.Understanding of adult learning principles (e.g., Bloom’s Taxonomy, Experiential Development) and design models (e.g., ADDIE, SAM).Proficiency in Adobe Creative Suite (e.g., Premiere Pro, After Effects) and Microsoft Office products (Excel, Word, PowerPoint).Demonstrated ability to build graphics and develop AR/VR content (a plus).Skills and Attributes
Build and maintain excellent relationships with internal and external stakeholders.Demonstrate strong oral, written, and presentation communication skills.Work independently or in a team to achieve goals within established timelines.Possess a positive mindset, creativity, and openness to feedback from peers and leadership.Excel in time management and follow-up to ensure on-time deliverables.Additional Information
This role is based in Plano, TX, with approximately 25% travel required.
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.