Job Summary:

JOB DESCRIPTION  – Manager, Product Analytics and Insights  

Location: Oregon - Hybrid, Idaho - Hybrid, Arizona - Hybrid, New Mexico - Hybrid

Division: Global Product Analytics and Insights 

Line Manager: Sr Director, Global Product, Analytics, and Insights 

Contract Terms: Full-time/Regular 

THE TEAM 

The Insights and Analytics Team at Ticketmaster is a highly skilled and collaborative team that identifies opportunities for improvements to product features and drives overall revenue by innovating new ways to look at data and providing analysis and insights. Members of the Insights and Analytics Team partner with business teams across multiple functions including Product, Design, Sales, Marketing, Strategy, & Finance providing analyses covering fan insights, ticket sales, shopping behavior, site analytics, incremental revenue streams, venue/client analysis, and customer lifetime value. 

THE JOB 

We are in search of an experienced analyst who will support Product Analytics and Insights. As the Manager, Analytics and Insights, you will be responsible for providing actionable data insights that drive product development and enhance the overall fan experience. You will work with complex data sources, multiple tools, and analytical rigor. You will work with various teams to coordinate analysis and testing efforts. 

BENEFITS & PERKS 

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: 

HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs) 

YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets 

WEALTH: 401(k) program with company match, Stock Program Reimbursement 

FAMILY: New parent programs & support including caregiver leave and infertility support 

CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings 

OTHERS: Volunteer time off, crowdfunding network 

WHAT YOU WILL BE DOING 

Collaborate with cross-functional teams to define and measure key digital metrics aligned with business objectives. 

Utilize data analysis to uncover trends, patterns, and opportunities, providing actionable insights to inform product strategy. 

Lead the development and implementation of analytics tools and methodologies to enhance data-driven decision-making processes. 

Work closely with stakeholders to understand business requirements and translate them into analytical solutions. 

Build strong relationships with internal stakeholders and counterparts within the Insights and Analytics NA organization. 

Partner with the research team to triangulate and understand our fans’ needs and provide actionable insights that help stakeholders make informed business decisions. 

Collaborate with stakeholders on testing design and performance reporting. 

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) 

Working knowledge of dashboarding tools such as Domo, Looker Studio, Tableau. 

Experience with digital analytics platforms and tools like Adobe Analytics, Google Analytics, Monetate, Contentsquare, and Pendo. 

Excellent communication and presentation skills. Ability  to translate complex analytical findings into clear, engaging narratives for non-technical audiences 

Ability to design and run complex experimental product tests from A/B to Multivariate tests. 

Advanced proficiency in Microsoft Office, especially Excel and PowerPoint, and expertise in SQL, and Google BigQuery.  

Advanced or expert level excel skills with the ability to create and automate dynamic models required. 

Excellent presentation skills.  

YOU (BEHAVIORAL SKILLS) 

Ability to partner with stakeholders to understand their use cases, develop analytical frameworks, and provide data driven strategic business insight. 

Ability to build rapport and trust with diverse team members. 

Openness to diverse perspectives and ideas. 

Identifies and focuses on high-impact tasks and goals. 

Manages time effectively to meet deadlines and commitments. 

Flexibility to adjust to changing priorities or environments is essential. 

Resilience in the face of setbacks or obstacles is important. 

LIFE AT TICKETMASTER 

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.  

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.  

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you are passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. 

Our work is guided by our values: 

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. 

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team 

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent 

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive 

EQUAL EMPLOYMENT OPPORTUNITY 

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and home life.  As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It is talent that matters to us, and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. 
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.   

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. 

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis. 

HIRING PRACTICES 
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 

Ticketmaster recruitment policies are designed to place the most highly qualified people available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.