Position Overview:
The Manager, Product Analyst – Digital Customer Experience is responsible for scaling and optimizing product development workflows across teams, ensuring seamless intake, prioritization, and execution of product initiatives. This role sets the strategic direction for product analysis, defining best practices, implementing frameworks for cross-functional collaboration, and ensuring that product execution aligns with business objectives.
As a key partner to product, engineering, and business leadership, this role develops governance models, process automation, and reporting mechanisms that drive efficiency and transparency. The Manager will also play a critical role in coaching and mentoring product analyst team members, fostering a high-performance, data-driven culture.
This role requires a strong strategic mindset, deep expertise in product execution processes, and
the ability to influence senior leadership to drive operational excellence.
Responsibilities
Embody strategic process leadership
Define and enforce best-in-class intake, prioritization, and execution processes.
Build and scale product governance frameworks for cross-functional alignment.
Conduct planning efforts to align product with company strategy.
Lead scalability & efficiency improvements
Develop long-term roadmaps for process and tooling improvements.
Introduce automation, self-service tools, and workflows to improve efficiency.
Scale product operating best practices across the organization.
Enable data-driven decision making
Oversee advanced reporting and analytics to track team efficiency and backlog trends.
Provide data-driven insights to influence leadership decisions on prioritization and capacity planning.
Stakeholder Influence & Change Management
Act as the go-to expert for product execution strategy and operational excellence.
Partner with Product and other leaders to improve product team effectiveness.
Lead training and coaching efforts.
Required Leadership Skills & Behaviors
A passionate, inspirational leader who leads with an enterprise mindset, challenges the status quo, and can align the organization behind a clear vision and strategy
Has strong emotional intelligence and ability to engage and lead others through change to advance new ways of working
Experience guiding high performance teams, driving accountability, empowerment, customer centricity and collaboration across functions and teams.
Required Skills and Competencies
Customer-obsessed mindset
Knowledge of IT systems development strongly preferred
Ability to work cross functionally
Strong communication skills - written and oral
CRM experience, preferably with Salesforce.com (exposure to both Sales and Marketing Cloud platforms a plus)
Working, non-technical knowledge of broader IT concepts (i.e., Systems Integrations, Business Intelligence, Telephony and CTI, etc.)
Possesses or obtain a Lean Six Sigma Green Belt certification
Ability to establish strong relationships with all levels of an organization
Perceptive, critical thinker with the ability to solve challenges creatively
Proven ability to prioritize, multitask, and manage multiple complex bodies of work in a fast-paced work environment
Confident, self-aware team player open to receiving/providing feedback to peers and colleagues
Proficiency with various software applications, including but not limited to: MS Office, Excel, Clarity, Jira
Familiarity/experience working with an Agile development methodology
Outstanding attention to detail
Ability to prioritize and work well in an fast moving environment with competing demands
Education and Experience
7+ years in product analysis / operations, product management, or business process optimization / Analysis
Experience with cross-functional, multi-level working groups
BA/BS in Business, Technology, or other related field or equivalent 9+ years' experience
Passion to continuously improve processes and practices.
Diabetes experience or knowledge a plus
Deep expertise in Jira, Confluence, SQL, Tableau, Looker, or other BI tools.
Ability to design and implement scalable operational processes.
Ability to scale operations and drive strategic change.
Strong leadership and stakeholder management skills.
Demonstrated flexibility and ability to function in a fast-paced, growth industry and work environment
Strong problem-solving skills for complex business challenges.
(Optional) Experience managing a team or mentoring junior team members.
Additional Information
Travel is estimated at <25% but will flex depending on business need.
NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office at least 3x/week; may work remotely other days). #LI-Hybrid
Additional Information:


Compensation & Benefits:

For U.S.-based positions only, the annual base salary range for this role is $135,500.00 - $203,225.00

This position may also be eligible for incentive compensation.

We offer a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

Application Details:
This job posting will remain open until the position is filled.
To apply, please visit the Insulet Careers site and submit your application online.

Actual pay depends on skills, experience, and education.Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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