Position Purpose:

The Manager of Processors and Debit Networks is responsible for managing external relationships with the THD’s payment processors and external debit networks through partnership with their account management teams. 

Core responsibilities include ensuring THD’s contractual obligations with payments Processors and Debit Networks are met and ensure THD’s compliance with the global card brand rules.  Works with Payments IT/Product team to implement any technology required to meet these rules

Key Responsibilities:

Vendor Management

Managing contractual obligations with payment processors and debit networks to ensure pricing, minimum volumes, vendor performance metrics/SLAs, etc. are met; assist with formal exceptions/waivers and vendor negotiations as needed.Ownership of THD’s debit routing rules and ensuring optimization, while staying compliant with network rules.Partner with vendors on bringing to market new payment functions/innovations, technological enhancements, and process improvements that drive sales and improve the customer experience at the lowest cost.

IT Prioritization

Partners with IT and Product teams on key initiatives (either new technology or compliance-related) and tracking against those initiatives on a monthly/quarterly basis (or more frequently as needed) to drive them to completion.

Stakeholder Management

Clear and concise communicatorBuilds trust with business partners through proven results

Preferred Qualifications:

Strong organizational skills to manage projects end-to-endExperience with project management toolsAbility to prioritize tasks and meet deadlines in a fast-paced environmentClear and concise communicatorBuilds trust with business partners through proven resultsStrong verbal and written communication skills. Proactive, collaborative, and professional.Collaborates effectively with diverse teams and stakeholders at various levels.Escalates when appropriate for support from leadershipPayments Expertise Required