This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Seeking a role where your analytical insights and creative solutions drive real organizational change? As Manager, Process Management at Spectrum, you’ll lead process initiatives that optimize business performance through data-driven improvements and strategic project execution. Your commitment to thoroughness, consistency and measurable results ensures long-term success across operations. Use your expertise to elevate Spectrum’s customer experience and operational excellence.

How You’ll Make an Impact

Design and implement innovative solutions that enhance customer experience and streamline business operationsAnalyze data to identify improvement opportunities and recommend actionable strategiesAssist leadership in coordinating continuous process enhancements to boost productivity, reduce errors and minimize business risksCollaborate with cross-functional teams to develop and execute strategic initiatives that advance service qualityImplement lean six sigma methodologies to guide process improvement and variation reduction using measurement-based controlsMaintain expertise in project management tools and methodologies to support effective executionCommunicate project status and critical issues to stakeholders in a timely and consistent manner

Working Conditions

Office environmentSome business travel as needed

What You’ll Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree

Experience

4+ years of developing, implementing and maintaining large-scale process changes4+ years organizing, planning and executing large-scale projects from end to end4+ years experience with strategic use of technology to enhance business processes2+ years facilitation and leadership experience

Skills

Proficiency in Excel and PowerPointEffective interpersonal and communication skills with peers, sponsors, staff, senior management, vendors and contractorsAbility to present technical, functional and management information persuasively and clearlyStrong analytical, problem-solving and conceptual abilitiesAbility to balance and prioritize multiple tasks based on management directionProficient in analyzing internal data to identify improvement opportunitiesAbility to conduct root cause analysis and drive process enhancementExpertise in formal project management methodologies and implementationIn-depth understanding of business processes, challenges and opportunitiesAbility to resolve delivery roadblocks in multi-organization teams without direct management authorityCapability to analyze project needs and determine necessary resources

Preferred Qualifications

Education

Project Management Professional certificationPMI-ACP certificationLean Six Sigma Black Belt certificate

Experience

4+ years developing, implementing and maintaining process changes across multiple organizationsExperience introducing new technologies and standardsFull project life cycle experience with custom development and package-based application deploymentExperience in business process re-engineering or improvement utilizing information systems toolsExperience managing projects in an agile development environment

Skills

Ability to adapt to and apply rapidly changing technology to business needs
EOP500 2026-78311 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: HQ452 Business Unit: Field Operations Zip Code: 06902

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.