You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Ignite Your Leadership Journey at Sun Life

Are you ready to lead transformational change and drive operational excellence in the dynamic world of Health Insurance? Sun Life is seeking a forward-thinking manager to join our team as Manager of Personal Health Insurance (PHI). This role offers an exciting opportunity to shape the future of our New Business and Underwriting operations while making a meaningful impact on our clients' lives.

Why Sun Life?

At Sun Life, we're more than just an insurance company. We're a purpose-driven organization committed to helping our clients achieve lifetime financial security and live healthier lives. As a global leader in insurance and asset management, we offer:

A collaborative and inclusive culture that values diversity of thought

Flexible hybrid work model balancing in-office collaboration and remote flexibility

Robust professional development opportunities to grow your career

Competitive compensation package including pension, stock options, and savings programs

Chance to be part of an industry-leading digital transformation in insurance operations

Your Impact as PHI Manager

As the Manager of Personal Health Insurance, you'll be at the forefront of driving operational excellence and innovation in our New Business and Underwriting teams. Your role will be crucial in:

Leading and developing a team of 5 direct reports, fostering a high-performance culture

Spearheading lean management initiatives to enhance efficiency, accuracy, and client experience

Cultivating a high-performing team through mentorship, coaching, and talent development

Leveraging data-driven insights to optimize operations and drive strategic decision-making

Building strong relationships with key stakeholders to navigate complex challenges and drive business growth

Leading the implementation of cutting-edge technologies and processes to transform our operations

Managing multiple projects simultaneously and setting clear performance metrics

What You Bring to the Table

The ideal candidate is a dynamic leader with:

5+ years of experience managing small to mid-sized teams in process-heavy environments

Proven track record in leading and motivating high-performing teams and improving outcomes in challenging groups

Strategic mindset with the ability to align operational strategies with broader business goals

Expertise in underwriting, risk evaluation, and data analysis

Strong problem-solving skills and a passion for continuous improvement

Excellent communication and negotiation abilities

Adaptability and resilience in fast-paced, changing environments

In-depth knowledge of Individual Insurance products, processes, and services

Experience in insurance/financial services preferred, but candidates from other operational industries (healthcare ops, call centre, claims/benefits, group retirement, banking, telco) are welcome

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the position includes managing both French and English-speaking staff (Quebec and outside Quebec) and providing daily support to the team

Join Us in Shaping the Future of Insurance

This role offers a unique opportunity to:

Lead transformational change in a critical area of our business

Showcase your operational excellence and strategic leadership skills

Make a tangible impact on advisor and client experiences

Grow your career with a company that's consistently recognized as a top employer

Are you ready to take your leadership to the next level and drive innovation in the insurance industry? Join Sun Life and be part of our journey to redefine what's possible in Health Insurance Operations.

Note: Some travel may be required as teams are located in Waterloo and Montreal.

#LI-MC1 #LIHybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

78,000/78 000 - 128,000/128 000

Job Category:

Underwriting - Individual

Posting End Date:

09/09/2025