Position Summary:

Our Finance team serves as a critical business partner responsible for managing all global activities related to financial performance, accounting, tax, forecasting, risk management, and asset management.  Within Finance, Hilton Accounting and Finance Services (HAFS) manages the accounting and finance functions, both on property and at corporate, allowing us to develop scalable, global processes.  Under HAFS, our Centers of Excellence allow Finance and Accounting Team Members the chance for growth and the ability to spend more time on strategic, high value work.

What will I be doing?

Under the guidance of the Manager/Senior Manager OTC, you will be responsible for the management and delivery of allocated collections processes within agreed delivery schedules.  You will contribute to Hilton’s Centre of Excellence ability to offer a seamless, efficient and customer focused experience which maximises on output without compromising the quality of service.  The ability to recognise how to suggest and play a key part in the planning and deliver of efficiencies is a requirement of this role

The Role Holder will work with the team, and OTC Leadership to support the delivery of change programmes, which will involve maximizing the benefits available to deliver best-in-class centralized Hotel Accounting & collections services.   You will have meticulous attention to detail when dealing with large volumes of data. You should be able to communicate and influence within the team and with Senior stakeholders to build and maintain effective relationships whilst adopting a strong customer-focused ethos.  A requirement of the role will be to contribute to projects whilst maintaining service levels within the deliverables on a daily/weekly & monthly basis.  All tasks should be completed with adherence to the control environment

 

Essential Functions in more depth: 

Lead and motivate team daily for efficient task execution in line with agreed monthly structure.Oversee collections processes and ensure targets are met, looking for opportunities for improvementsReview and approve monthly communications before distribution to stakeholders at all levelsSupervise and develop team through regular training, 1:1s, and performance reviews etc.Identify and implement process improvements which support our Customer Promise and demonstrate efficiencies.Prepare data for Monthly Collections Calls and present data to stakeholders at all levels.Support Team Members as required by attending customer calls, assessing risk and handling escalationsNegotiate payment plans balancing recovery and risk.Escalate significant debts promptly to senior OTC leadership with recommendations based on risk and rewardMonitor cross-currency payments for accuracyBuild strong relationships with properties, partners, and customers.Effectively manage resource within the team to ensure a fair workload for all team membersLead team meetings and huddles and contribute to wider OTC eventsLook for opportunities to improve processes which reduce touch points, adopt automation or AI and bring cost savingsMonitor aged debt and unallocated cash; assist team in clearing items.Ensure timely AR close and reporting, taking an active role in these tasksPerform and train team on account reconciliations and variance resolution.Monitor exceptional items to ensure risk is minimal (payment plans, credit exceptions etc.)Complete AR reporting and highlight trends in performance or identified riskDesign and maintain cross-training plans aligned to skills matrix.Ensure confidentiality and proper record-keeping.Support audits with timely information. 

 

Experience and Skills:

Self-starter with a ‘can-do’ approach who takes an initiative in implementing goals, comfortable operating with a cool-head under time constraints, and effectively handle concurrent demandsAble to handle multiple demands and appropriately priorities responsibilities, supporting team members to do the sameGood people and task supervisory skills with the ability to motivate team members.Critical thinkers who use both quantitative and qualitative analytical skills including logic and reasoning to identify, and support others to identify, the strengths and weaknesses of alternative solutions, conclusions or approaches to problemsStrong analytical and technical skills with exposure to general ledger accounting and reconciliationsAbility to exercise sound judgment, critical thinking, quantitative & qualitative analytical and decision-making skills to consider the relative costs and benefits of potential actions and to provide recommendations for optimal solutionsStrong inter-personal skills and able to build and maintain effective working relationships with direct reports, co-workers, managers and clients with well-developed written and verbal communication and comprehension skillsAbility to identify financial issues, recommend and execute mitigating actionsSound knowledge of finance modules of an ERP system such as SAP, Oracle, PeopleSoft and High RadiusExperience in identification and delivery of process improvement, refinement and automation opportunitiesThe ability to speak additional, European languages is beneficial but not essential

 Direct reports:

Senior Analyst(s), OTC Hotel Collections

Analyst(s), OTC Hotel Collections

What are we looking for?

Required Qualifications & Experience: 

High school/GED

Ability to demonstrate a track record of supervisory experience

Extensive professional experience

Ability to demonstrate a track record of collections experience

Proficiency in Microsoft Excel, Word, and Outlook

Willingness to support business hours of regions supported by the team if required