Manager, Operations - Scotia Leasing, Canadian Commercial Banking Requisition ID: 244628 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Manager, Operations - Scotia Leasing, Canadian Commercial Banking** **Purpose** Leads and oversees a designated team within Scotia Leasing’s Operations unit, ensuring strategic initiatives, operational plans, and process improvements are executed in alignment with regulatory requirements, internal policies, and enterprise standards. Accountable for delivering high-quality operational outputs, managing fulfillment workflows, and resolving escalations from partners and clients. **Key Accountabilities:** Operational Leadership & Strategy: • Drive a performance-focused culture that enhances operational efficiency and customer satisfaction. • Lead initiatives to streamline workflows, reduce turnaround times, and improve service delivery. • Leadership and oversight of cross-functional team deliverables and initiatives for Scotia Leasing • Supports the implementation of new initiatives, system solutions and/or products/services by reviewing business cases, business requirements and other project documents to identify and mitigate possible compliance risks and ensure adequate monitoring is in place. Process Oversight & Quality Assurance: • Oversee end-to-end operational processes supporting Commercial, Small Business, and specialized portfolios. • Ensure documentation accuracy, audit readiness, and compliance with internal controls and regulatory frameworks. • Monitor daily queue and escalate or redistribute as needed. Cross-Functional Collaboration: • Act as a liaison between Operations, Sales, Business Banking Officers, Legal, and Risk partners. • Resolve complex operational issues and escalate exceptions for resolution. • Weekly/monthly reporting for Operations as required for the business line, internally and banking partners Team Management & Development: • Coach and develop team members to meet performance goals and uphold service standards. • Lead recruitment, performance reviews, and succession planning. • Support pilot programs and “test & learn” initiatives to drive innovation. Risk & Compliance: • Embed risk culture into daily operations, ensuring adherence to AML/ATF, conduct risk, and operational risk frameworks. • Maintain robust controls and reporting mechanisms to mitigate risk exposure. Customer Experience: • Champion initiatives that enhance the customer journey and contribute to Pulse Score improvements. • Resolve escalated inquiries with professionalism and urgency. **Skills / Experience / Other Information:** • Post secondary education: Diploma/Degree or 5+ years of relevant work experience in Operations and/or Risk positions • Experience in supervisory, oversight, coaching, mentoring including relationship building skills; experience in Leasing an asset • Strong Leadership skills: People Management Experience required • Change Management experience: Championing and Implementation of change through pilots, test & learns for business transformation purposes • Excellent organizational skills and high attention to details • Analytical skills to identify process improvement opportunities • Must be flexible to adapt positively to changing priorities • Works independently, guided by established practices, and operates within assigned lending authorities/limits. • Reviews accuracy of service activities for new and existing inquiries and transactions • Prioritization for incoming inquiries and transactions based off submission type and urgency, using good judgment to assess and action • Integrates organizational understanding and knowledge of products, services, professional methods, and operating standards to manage results. • Serves as an escalation point and triages issue resolution at the policy level. • Provides national coverage between the hours of operations; non-standard hours may apply • Exercises judgement based on precedent and multi-faceted information to resolve increasingly complex business, functional and operational issues; recommends standards and operating methods. • Takes ownership of self-development and broadening management skillsets across different areas. **Reporting Relationships:** Primary Manager: Senior Manager, Operations Direct Reports: Senior Portfolio Management Officer (s) and Accounting Analyst (s) Shared Reports: Dotted line to Assistant Manager, Operations **Working Conditions:** • Standard office environment – the office is located in downtown Toronto with a current hybrid work arrangement in place which is subject to change based on the needs of the business. • Non-standard hours are a common occurrence. Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.