**Brand Overview** Le Labo fragrances was born in Grasse (France), raised in New York (USA) and offers artisanal genderless scented creations (fine perfumery, home fragrance as well as formulas for body, hair, and face). Le Labo stands for "the lab" in French: Each of our boutique’s function like an open laboratory designed as an entertainment park for the senses where people can take the time to smell and touch raw ingredients in order to awaken their olfactory system and trigger emotions. We freshly hand-blend our fragrances on site, to the order and each label is personalized with the date and place of the formulation as well as a message chosen by our client. Creating soulful Beauty with Care through our craft of slow perfumery is the heartbeat of our company. We work with a community of craftspeople who shape our world: the flower harvesters, the local family farms, the candle hand-pourers, the reclaimed wood artisans, the lab technicians etc. Joining Le Labo means joining a scented Revolution initiated more than 15 years ago as the antidote to mainstream fragrances and conventional marketing approaches. Being able to nurture our "small" roots and artisanal ethos while scaling our actions to become "big" and reach more people is our current balancing act for which we need support. Check out our manifesto online if you are intrigued, and please only engage if you truly connect with it. **Job Summary** Our labs [stores] are a central part of unique experience – and those labs a result from the marriage of American vintage industrial design and wabi sabi, the Japanese philosophy that refers to the beauty of nature and things as they are, the beauty of the imperfect, impermanent and incomplete. We strive to make each lab unique – the opposite of cookie-cutter - drawing on their uniqueness and original character; yet all our labs have a consistent ‘feeling’ no matter where you find us, as they are a reflection of our values and a 3D translation of our soul. The North America Visual Merchandising Operations Manager will lead the development, execution, and oversight of visual merchandising (VM) operations across all Free-Standing Stores and counters in the region. This role is pivotal in translating Le Labo’s brand values into unique, immersive retail experiences that embody both creativity and operational excellence. The Manager will ensure that global VM strategies are adapted thoughtfully to reflect the distinctive character of each boutique, while driving consistency, functionality, and an elevated client journey. This individual will oversee all aspects of VM operations, including planogram development, procurement, execution, store openings, product launches, and ongoing maintenance, while partnering closely with Global Creative, Marketing, and Field teams. This position requires a proactive and self-directed approach, and demands a comprehensive understanding of both the visual and functional aspects of retail environments. As part of your responsibilities, you will be visiting the stores and counters in North to ensure consistency and excellence in VM execution. The VM Operations Manager will report to the Executive Director of Store Operations and work across functions and teams and partner closely with Global SDVM, Creative, Marketing and Field. This position is based in our Brooklyn, New York office. **Job Responsibilities** **VM EXECUTION** + Lead end-to-end VM execution for all new store openings and counters, including planogram development (via IWD), supply management, and timely implementation. + Manage the communication and instruction of NPL VM; follow up to confirm a perfect execution at each door with in 48 hours of the launch. + Conduct bi-annual quality validations for all Free-Standing Stores, driving continuous improvement in VM standards. + Maintain and evolve VM best practice guidelines, serving as a reference for Field Leaders and store teams. + Oversee monthly window displays, product launch activations, and in-store VM updates, ensuring alignment with global creative guidelines and flawless execution across all locations. + Elevate VM quality through close collaboration with Field and Creative teams. + Implement VM updates for photo/video shoots in collaboration with Global Creative. + Lead strategic collaboration with Global Creative to implement display programs and evolve VM guidelines that align with brand objectives and market needs. + Develop and oversee a standardized system to uphold visual merchandising and in-store organization standards, leveraging audits, real-time field feedback, and accountability frameworks in partnership with field leadership. + Manage store visits across the region to ensure consistency, quality, and alignment to brand DNA. **VM OPERATION / PROCUREMENT** + Partner with Global VM on procurement processes, including ordering, receiving, and timeline tracking. + Manage display collateral procurement and forecast - based on opening roadmap, track GMW bi-annual orders, and control obsolescence within budget. + Manage hand-made supplies and VM collaterals at Brooklyn warehouse with support of Retail Associate; inventory control, demand-planning, procurement. + Coordinate any special VM elements for NDO, ensuring the final execution and timely delivery of elements for the opening week. + Full ownership and management of display/collateral inventory tracker with a strong formula that allows actual demand/depletion tracking. + Oversee custom productions with suppliers, from PO issuance through delivery tracking. + Lead VM inventory control at IC in coordination with Retail Associate. + Oversee vintage furniture: asset management for existing stock and bulk purchase of vintage furniture’s, sales force tracking, sourcing, budget review, procurement, logistics. + Lead the VM transition of new material and display units in partnership with Global; ensuring a strategic planning with cost/production lead-time/in-store execution **CROSS-FUNCTIONAL COLLABORATION** + Act as the primary liaison between Global VM, Creative, Marketing, Field, and Store Operations to ensure seamless execution of initiatives. + Provide training, communication, and guidance to field teams to ensure VM standards are understood and implemented consistently. + Incorporate field feedback to refine VM execution and operational efficiency. + Support store events: provide VM guidance and print assets. Partner with marketing, wholesale departments, collaborate with printer/suppliers. + Oversee retailer approvals where necessary. **Qualifications & Skills** + Fluency in English (verbal and written). + 5+ years of experience in visual merchandising, retail operations, or a related field, with at least 2 years in a managerial capacity. + Excellent communication and presentation skills, with the ability to influence and inspire cross-functional partners. + Confident using digital applications and willingness to familiarize with new platforms. + Proficiency in IWD, Illustrator, Photoshop, and Microsoft Office (Excel, PowerPoint, Word). GMW experience a plus. + Ability to think outside the box, work on creative solutions and communicate comprehensibly in trainings and materials. + Excellent administration, organization and time and project-management skills + Attention to detail and meticulous approach to all tasks. + Good understanding of applications of new digital technologies (e.g. screens in store) to enhance in-store experience with guidance + Experience managing budgets, procurement processes, and vendor relationships. + Ability to render and communicate ideas, flexibility of vision, responsiveness to creative input and great visual sensibilities + Flexible approach to work, ability to support changing needs and demands + Ability to work in a dynamic, fast-paced, independent environment, and manage multiple concurrent projects + Flexibility to travel frequently across North America. + Must be eligible to work in the US. **CHAMPION AND STEWARD Le Labo VALUES** + Embody the values of Le Labo’s manifesto + Champion sustainability, equity, and inclusion across all actions and decisions. + Be proactive and personally accountable to seek opportunities to set higher standards, create value, and deliver positive outcomes for the ecosystem, other Souls, and the broader community, as we work to deepen our long-term official and public commitment to the B Corp movement. + Demonstrate kindness and respect, empathy, inclusion, and humility, and ensure these are at the core of all interactions + Embody the values of the manifesto through our actions, and drive accountability for contributing to the growing internal culture of Le Labo + Create value and positive impact across all elements of our Brand, operations, teams, partners, and the broader world + Exude passion for Le Labo and deeply appreciate, understand the Brand DNA Equal Opportunity Employer It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.