We are seeking Manager, Metrology to join IQVIA Laboratories at Ithaca.

We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.

Job Summary:

The Manager, Metrology leads a hybrid team responsible for instrumentation, calibration, and equipment lifecycle programs that support high‑volume laboratory operations. This role brings strong people leadership, structured workflow design, and hands‑on technical expertise to ensure equipment reliability and operational readiness.

What You’ll Be Doing:

Manage a hybrid team of 4 (3 onsite, 1 remote), providing coaching, performance management, and structured workload planning

Establish and implement clear workflows, scheduling systems, and operational structure for a growing metrology function

Oversee equipment qualification, mechanical troubleshooting, calibration, and preventative maintenance programs

Develop and track KPIs, uptime metrics, and resource plans aligned with a manufacturing‑style, high‑volume operational environment

Partner cross‑functionally to support audits, onboard new instrumentation, and harmonize metrology best practices

What We Are Looking For:

Bachelor’s degree in a scientific or technical field, or an equivalent combination of education and experience

7+ years of experience in a lab, regulated operations environment or technical environment

3+ years of experience in people leadership

Hands-on experience in the mechanical troubleshooting, maintenance, and repair of Orbitrap and Triple Quad mass spectrometry platforms

Hands-on experience in servicing equipment from vendors such as Sciex and Thermo, including component-level issue identification

Ability to interpret engineering schematics, service documentation, and instrument specifications

Required Technical Skills:

Hardware Expertise: You must have hands-on experience in the mechanical troubleshooting, repair, and calibration of Mass Spectrometry platforms. Specifically, we require expertise with Orbitrap and Triple Quadrupole systems (vendors include Sciex and Thermo).

Service & Maintenance: Ability to distinguish between user-level errors and mechanical failures, and experience managing vendor service contracts versus internal repairs.

Documentation: Ability to interpret complex equipment schematics and engineering documents.

Required Leadership & Operational Skills:

Building Structure: Proven ability to step into an unstructured environment and implement workflows, resource planning, and scheduling for a team.

Team Management: Experience managing direct reports (including hybrid/remote staff), conducting performance reviews, and managing daily workload distribution.

Metrics Driven: Experience tracking team performance via KPIs (e.g., Instrument Uptime, Ticket Resolution Time) to ensure operational readiness.

What We Offer You:

We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees’ physical, mental and emotional, financial and social well-being so they can thrive at home and at work, at any stage of their well-being journey.

To learn more about our benefits, visit https://jobs.iqvia.com/benefits.

If you’re looking to unleash your potential, join IQVIA Laboratories to help make the extraordinary possible!

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $77,100.00 - $160,700.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.