**JOB DESCRIPTION** **Job Summary** Responsible for continuous quality improvements regarding member engagement and member retention. Represents Member issues in areas involving member impact and engagement including: Appeals and Grievances, Member Problem Research and Resolution, and the development/maintenance of Member Materials. **KNOWLEDGE/SKILLS/ABILITIES** + Under general direction, identifies and initiates continuous quality improvements regarding member engagement and member retention. + Manages and develops a team focused on meeting or exceeding established performance targets. Targets may be based upon plans, federal or state requirements as dictated. + Proactively plans for daily priorities as well as responds to new priorities within the organization and opportunities assigned from upper management. + Collaborates with operational areas involving member impact and engagement including: Appeals and Grievances, Member Inquiry Research and Resolution, and development/maintenance of Health Plan and, specifically, Member Materials. + May serve as liaison from Health Plan to the Contact Center and Enrollment/Membership Accounting in the absence of director. + May serve as liaison from Health Plan to Medicare Appeals and Grievances and Medicare/MMP Member Materials in absence of the director. + Represents Member issues on the Plan's Senior Leadership Team. **JOB QUALIFICATIONS** **Required Education** Bachelor's Degree or equivalent combination of education and experience **Preferred Experience** Data Analysis and background in Campaign Management. **Preferred Education** Graduate degree or equivalent combination of education and experience To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $77,969 - $155,508 / ANNUAL *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.