Warby Parker is on the lookout for a manager to lead cross-functional projects and teams to improve processes that support our growing vision insurance business. In this position, you’ll help build a great experience for customers using their vision insurance. You’ll thrive here if you’re a resourceful team player and a great communicator who’s eager to roll up their sleeves and dig into the customer experience. Sound a lot like you? Read on!

What you'll do:

Specialize in relationship management, issue tracking, and customer support. Manage projects aimed at improving customer experience and communication and oversee launches of new initiatives. Develop our insurance carrier relationships, manage agendas, and facilitate regular carrier meetings Escalate issues to carriers as needed and track their status Manage projects as a key PM for the managed vision care team Oversee and report on carrier-specific rollouts and changes Track and share progress and risks on insurance-related projects, and provide input for monthly and quarterly business review decks and other report-outs Serve as a point of escalation and troubleshooting for customer issues related to insurance Support testing in a stage environment for any new tech updates, product launches, and expansions Monitor and make strategic recommendations for insurance-related NPS considerations Develop communication for store/CX/OD/internal training to support an excellent customer experience, including changes, launches, and carrier expansions Collaborate with cross-functional partners across all aspects of our business to ensure we deliver an amazing customer experience and achieve our performance goals

Who you are:

5+ years of relevant experience with vision insurance benefits Proven project or initiative management skills A strategic, analytical thinker with solid problem-solving skills An excellent communicator (in groups big and small) with strong interpersonal skills Always on top of things and unflappably professional: an organizational powerhouse who’s able to prioritize and manage the details of multiple initiatives at the same time An effective team player when working with key cross-functional stakeholders Not on the Officer of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

Health, vision, and dental insurance Life and AD&D Insurance Flexible vacation policy Paid Holidays Retirement savings plan with a company match Parental leave (non-birthing parents included) Short-term disability Employee Assistance Program (EAP) Bereavement Support Education Reimbursement Free eyewear And more (just ask!)

Warby Parker, in good faith, believes that the posted salary range is accurate for this role in New York at the time of posting. Warby Parker may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future. In addition to base salary, this role is also eligible to receive a cash bonus and an equity bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.

New York Pay Range$100,625—$115,000 USD

Warby Parker is proud to be an equal opportunity employer. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.  

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.