Now Brewing – Manager, Loyalty Strategy and Operations! #tobeapartner

Our Loyalty Strategy & Operations team is a future-looking, innovation-forward and agile team where marketing, digital experiences, and general management intersect.  We are looking for motivated self-starters with a strong strategic mindset, storytelling and influence, analytical thinking, business acumen, and ability to work in a fast paced and dynamic environment. 

The Manager of Loyalty strategy & Operations role will help us build and execute the overall program strategy for Starbucks Rewards.  This role will focus on development of key program objectives and execution of its components while building relationships spanning business owners, marketing, finance, research, and other cross-functional partners to deliver compelling and lasting business impact and superior customer experiences.

 As a Manager, Loyalty Strategy and Operations, you will…

Support the development of business readiness and risk mitigation as we bring a marquee milestone within the Back to Starbucks strategy to market, with a focus on retention, affinity, and financial objectives.Understanding external trends, business, financial, and operational impact, and customer experience.  Use strategic frameworks and storytelling to build holistic strategic recommendation.Represent Loyalty Strategy across the organization, assess and prioritize strategic adjustments based on customer, partner and business impact, and macro and internal realities.Support critical planning activities with defined ownership over specific milestones. Bring new and innovative ideas for how to continue to make the loyalty program work harder for customers and the business.Support strategic roadmap, planning & annual forecasting inputs and assumptions.Make sound recommendations including opportunity size and initial business casing, by understanding key drivers of incrementality, leveraging a variety of tools and resources, customer and partner insights, data and financial metrics, and industry expertise.

We’d love to hear from people with:

Education: 4-year bachelor's degree (required), Master of Business Administration (MBA) degree (preferred) 

 

Skills (minimum skills required):

Progressive experience in strategy consulting, business development, finance or marketing

Loyalty experience preferred

Years of experience in specific field or utilizing designated skills (minimum needed to be qualified): 5 years

3 or more years supporting large-scale program operations, ideally for a digital program with cross-functional intersections, or

3 or more years of general management experience

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.  Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.  You will also have access to backup care and DACA reimbursement.   Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.  For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.  At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
 
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.