Main Accountabilities

Customer

Provide customer orientated service at all times relating to sales and operation issues. Plan and co-ordinate national sales activities to retain and develop sustaining sales revenue Drive/support development of new/innovation service or value creation as part of continious development to meet customers' needs To drive and manage profitable growth with the assigned customer

·       Develop and manage local customers in China to expand market share and business opportunities.

Stakeholder

Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers, influencers Work with third party service providers like packing companies, carriers, truckers or shipping lines for special projects Work with other DHL divisions for end-end supply chain solutions and collaborations Work with countries and internal departments such as Products, VAS, Finance, First Choice, BPO, IT and Implementation to satisfy customers' needs and ensure service continuity Coach and work closely with virtual team - Dictrict/Branch/Sales and Business Support Managers Regular Performance Dialogue with Regional RAD/Sector Heads and BSMs

Measurement Criteria / KPIs

Existing customer retention & continued patronage Developing new revenue and profitable growth Timely settlement of customer issues and disputes Exceed agreed sales and related targets.eg Pipelines, Sales calls etc RFI/RFQ Response Relationship Mapping End to End solution Sales & Product Collaboration Virtual Team Management

Requirements

Skills

Planning and Organization Good Interpersonal skills Excellent Communication skills Interpersonal skills Influencing skills Negotiation skills Ability to work under stress

Experience

3 to 5 years in the logistics or forwarding Industry Least 2 years in dealing with Major Accounts on a country level. Relevant experience in International supply chain will be an advantage

Educational Qualifications

Degree Holder, relevant post graduate qualification will be an advantage Fluent use of English (both written and spoken) Competent Computer skills required.