**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description** **Position Description** Coordinate and manage IT Deskside Support services at Thermo Fisher Scientific, in Allentown, PA. **Qualifications** - 7 - 10 years of proven experience supporting IT Services infrastructure within a large environment - 2-5 years of IT Support Team management experience + Demonstrated ability to lead projects and delegate tasks effectively + Proficiency in deploying, supporting, and troubleshooting hardware including workstations, servers, phones, mobile devices, printers, scanners, faxes, and multifunction devices + Strong written and oral communication skills, capable of interacting with customers and management at all levels in a non-technical manner + Remarkable customer focus and the ability to build strong working relationships + Excellent time management, prioritization skills, and a dedication to taking ownership of issues + Completion of Thermo Fisher Management Courses or equivalent experience + Knowledge of Microsoft Teams video conference equipment + Bachelor’s Degree or equivalent experience preferred + ITIL certification preferred **Key Responsibilities** + Lead and supervise full-time employees and contingent workers, both remotely and on-site + Conduct regular 1:1 meetings with staff, providing mentorship for improvement and career development + Track and review individual goals and project progress, offering mentorship on stretch goals and opportunities + Complete performance reviews and assist in crafting personal development plans + Ensure strict adherence to global, regional, and local policies, maintaining quality and compliance + Manage IT assets, ensuring accurate records of their condition and location + Provide desk-side support and daily IT mentorship for regional key sites + Collaborate with IT Support Leadership and Regional IT Managers to address customer concerns and improve processes + Maintain relationships with external vendors for technical support issues + Coordinate end-user accounts and permissions, ensuring compliance with privacy, security, and regulatory standards + Perform up to 25% regional travel as needed, supporting end-users on mobile and wireless technology + Set up, support, and train end-users on audio/visual and computer equipment + Analyze performance of supported devices, reporting issues to appropriate support groups Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.