Job Summary

Job Description

What is the opportunity?

As Manager, Investigations Operational Functions and Support, you will assist in supporting the Senior Manager in the maintenance and development of governance documents, reporting and issue tracking for Investigations. You will also work alongside the Senior Manager with internal partners and stakeholders to identify and resolve issues faced by investigations.

What will you do?

Develop and maintain documents used by Investigations.Collaborate with various stakeholders to understand their requirements and feedback, to ensure quality documentation is produced, which aligns with internal expectationsReview any identified issues and assist in determining root-causes or potential impacts, and escalate to Senior Manager for follow up and or escalation, when necessaryAssist in the management and maintenance of Community Connect pagesMake recommendations on new processes, tools and services that can impact multiple projects and other work areasPrepare solutions to identify potential roadblocks raised by others in response to recommendationsAccountable for keeping abreast of changes in financial crimes and related legislation and regulation affecting RBC’s activities and operations

What do you need to succeed?

Must-have

2+ years of experienceAdvanced MS Office Suite skills, including MS VisioAttention to detail skills must be exceptionalExtensive organization skillsAdvanced written communication skills (with a focus on grammar, sentence structure and syntax)Ability to work independently, with little to no oversight or guidance on day-to-day expectationsRegularly exercise independent judgment of matters of significance within defined procedures to determine appropriate actions/approachesDemonstrate initiative and apply concepts, while exercising effective interpersonal communication and problem-solving skillsUndergraduate degree

Nice-to-have

Certified Anti-Money Laundering Specialist (CAMS) designationAML Investigation experienceDemonstrated knowledge of Investigations and related processesAbility to create macros in Word and Excel

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Ability to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to take on progressively greater responsibilities

Job Skills

Accountability, Auditing, Audits Compliance, Data Gathering Analysis, Detail-Oriented, Ethical Business, Group Problem Solving, Process Management, Quality Management, Time Management

Additional Job Details

Address:

120 WESTERN PKY:BEDFORD

City:

BEDFORD

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

GROUP RISK MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-31

Application Deadline:

2025-08-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.