Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionTo source and secure new HNW individual Personal Insurance customers.
The role will require a face to face interaction with high net worth customer market which always requires professional conduct.
Providing a comprehensive array of customised Insurance solutions tailored to meet these customer’s needs.
Offer continuous, close, professional and personal attention service to newly acquired and existing customers by assisting and administering the customer’s policy.
Ensure all short-term insurance needs in terms of assisting with claims, cover required, and annual renewal of the policy is provided to the customer on a personal, professional and efficient manner.
Always ensure an excellent customer experience and ensure the six Treating Customer Fairly outcomes dictate behaviour, engagement action and advice given to customer.
The position will require frequent travelling to meet with existing and potential clients and be able to works independently in the absence of supervision / assistance.
When required, visits, delivers (and/or collects) documents and relevant information from HNW customers’ homes or offices at the convenience of the customer.
Qualifications
Type of Qualification:
Minimum qualification – Grade 12/Matric Certificate
Full Qualification as recognised by the Registrar
Fit and Proper - FSCA
Higher Certificate Short-term Insurance
Relevant business-related tertiary qualification e.g. BA degree/qualification is an advantage
Undergraduate degree, or similar [majors in Risk, Finance, Insurance an advantage] and/or
Postgraduate or professional qualification in risk and relevant experience an advantage
Be prepared to write KI examination should this be required
Must have passed FAIS exams min 60 credits – qualification and experience as determined by “Fit and Proper Requirements” of the FAIS legislation.
Experience Required
Experience as determined by FAIS legislation. A minimum of 5 years previous working experience in a personal short-term insurance (commercial experience would be an advantage) either as a Servicing/Sales Agent, Broker or Insurer. Bancassurance experience preferable.
Sound knowledge of personal insurance offering, procedures and products.
A good working knowledge of FAIS and FICA legislation.
Maven system knowledge would be advantageous
Sales and negotiation skills.
Excellent verbal and written communication skills
Previous portfolio Insurance relationship management experience (5 years in total) as an Account Executive/Insurance Manager managing a portfolio of HNW customers in the personal short-term insurance environment is preferable.
A minimum of 5 years previous working experience in Short term insurance. Preferable in a sales, servicing, personal portfolio management position. Practical exposure to banking principles and to establish credible relationships.
Additional Information
Behavioural Competencies:
Adopting Practical ApproachesDocumenting FactsEmpowering IndividualsExamining InformationExploring PossibilitiesFollowing ProceduresImpressing PeopleInteracting with PeoplePursuing GoalsTeam WorkingUnderstanding PeopleValuing IndividualsTechnical Competencies:
Insurance PrinciplesCross and Up-SellingCustomer Understanding ( Consumer Banking)Financial AnalysisMind of Customer ExperienceProduct Knowledge (Consumer Banking)