The role is a key enabler for the success of Software & Product Infrastructure service line, leading a department of 50-70 employees and external resources. Role has under supervision other people managers as well as highly specialized engineers focused on emerging technologies and IT infrastructure enterprise products. The Infrastructure Engineering unit will focus on design, development, testing and support of software defined infrastructure & solutions.
The role is accountable for defining and implementing the department's strategy and operational model along with department continuous development and reorganization, all these in-line with the technology advancements and business needs.
Responsible for the operational performance of the services delivered by Infrastructure Engineering department to our customers .The role is critical, having under management (along with other centres) the entire, world-wide infrastructure of Vodafone Company.
Driving the continuous improvements within his/her area, providing year over year efficiencies through automation, business process transformation and other levers.
Responsible for planning and budget execution (3-4M euro), re-forecasting during regular budget submissions along with the goal to reduce the operational costs.
Accountable for people management (development, evaluation and reward) as well as for stakeholders management within his/her area.
With these activities you will have a great impact on our business:
STRATEGY
• Create the department’s delivery model and implement it in an agile way, adapting it continously to the new framework and technology advancements.
• Ensure agile methodology is used across the teams whenever is applicable.
• Plan, coordinate and enable department's transformation to software defined infrastructure.
• Contribute to maintain and apply the business continuity strategy at department's level.
OPERATIONAL
• Ensure services are delivered as per the agreed parameters across world-wide Vodafone infrastructure estate in his/her area.
• Engaged into management war rooms during crisys (critical incidents) as secified into the On Duty Manager procedure.
• Liaise with the customers and propose new infrastructure related products (e.g. private cloud, network function virtualization, etc.), in-line with business needs.
• Drive and be accountable for delivering against established business goals.
• Provide directions (high level coordination) for the operational and project based activities within the department.
• Initiate together with the customers regular reviews of the asset portfolio under support (servers, storages, databases, network devices, cloud solutions, products, etc.) and propose technology refresh initiatives in-line with the technology evolution.
• Responsible for keeping the delivery teams working on the highest priority tasks, removing risks and impediments, maintain on track financials and leading the communication with the stakeholders.
PROJECTS AND STRATEGIC PROGRAMMES
• Co-ordinate, enable and maintain progress of program initiatives within IT infrastructure area of Vodafone Group Technology where his/her department is engaged.
• Oversee multiple projects in which the department is involved, ensuring these are delivered in time, within the agreed cost and quality.
BUDGET FORECAST & EXECUTION
• Plan, execute and regularly reforecast the budget in ownership (technology and people related cost). Reprioritizing the budget and resources based on the goals.
• Identify opportunities and initiate programs meant to decrease the operational costs.
• Ensure the year over year efficiency target is achieved through automation, technology optimization, business transformation or other efficiencies levers.
STAKEHOLDERS MANAGEMENT
• Stakeholder management according to the seniority level in order to manage the scope of engagement and make adjustments to it whenever is needed.
• Maintain the governance model at the department's level through regular service reviews with customers.
• Participate in cross-centers initiatives for improvement.
PEOPLE MANAGEMENT
• Direct management of people managers which have under their coordination teams of engineers.
• Create development plans for the direct reports.
• Perform regular reviews of performance and ensure that annual salary reviews are applied within the department following company guidelines using fairness principles.
• Ensure there is a clear training plan for the entire department and trainings are available and relevant according to the career path.
• Ensure that transition of new services is done in time and with the right resources. Accountable for people on-boarding, knowledge acquisition and for the compliance of the go live dates.
Core competencies, knowledge and experience:
• Technical understanding of IT & Network Infrastructure domains both at hardware and software level (at least three of these areas): operating systems, virtualization, containerization, public and private cloud, database, network, software defined infrastructure & SDLC, programming languages.
• Hands on experience with at least two of the following: Public and Private Cloud solutions, Automation solutions, Java programming, Enterprise Databases.
• Demonstrated experience in driving multinational projects within IT & Network Infrastructure domain.
• Proven track record of optimizing delivery - experienced in initiating and coordinating cross departmental/ country efficiency programs and quality improvement.
• Deep understanding of solution lifecycles, from business requirements to deployment and operations
• Experience in managing large teams/departments and managing people managers
• Well-developed coordination & leadership skills.
• Stakeholder management.
• Ability to work in an international organization with a matrix structure.
• Previous experience on Project & Transition management with methodologies defined in line with PMI.
• Strong communication and interpersonal skills, ability to motivate and inspire others, able to deal with customers and employees.
• International experience and background in a complex business environment essential as well as ability to work across distributed team in a complex business environment.
• Budget management and financial acumen.
Must have technical / professional qualifications:
• Education: University degree in computer science, telecommunications or equivalent
• Certified Software Development Professional (CSDP) (or other similar SDLC certifications)
• AWS Fundamentals Certified (architecture and operations nice to have)
• ITIL Foundation Certified (service operations nice to have)
• AGILE PM Practitioner Certified (or other similar certifications)
• Lean Six Sigma –green belt preferred
• Financial understanding
• Hybrid way of working
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• Flexible Vacation – Take time off when you need it, we trust you
• Special Paternal Program - 4 months of paid paternity leave
We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
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