Work Flexibility: Field-based

As the Manager, Implementation Engineering you will collaborate with internal and external stakeholders including engineering, sales, client success, and client delivery teams to ensure technical excellence, continuously identifying opportunities to help meet and exceed scale, performance, security, reliability, and operational efficiency goals for our customers.  As the leader of this Implementation Engineering team, you will be the technical enablement leader working with internal teams to build capacity and capability in support and enablement of care.ai's platform for enterprise healthcare customers. The Stryker solution that you will support is a leading provider of innovative artificial intelligence solutions for the healthcare industry. This product creates AI-driven systems that enhance patient care, improve operational efficiency, and streamline processes for our clients.

What you will do

Plan, install, configure, test, and validate care.ai solutions; this includes supporting implementation activities to collaborate on design of workflows, configuring the care.ai platform, installing system software, and performing end-to-end system testingServe as technical SME to lead customer integrations. Provide ongoing deployment and support activities to the customer from pre-sales through implementationTroubleshoot customer environments, and optimize the performance of the care.ai system in varied network environmentsEstablish and maintain deep technical expertise of care.ai's platform, sensors and use-casesServe as a technical expert for customers during and post-deployment, addressing configuration updates, performance tuning, and troubleshooting complex issues by investigating, diagnosing, and resolving system issues.Act as a liaison between customers and internal development teams, ensuring continuous improvement and alignment with customer needsTransfer knowledge to our customer’s technical staff to enable them to successfully maintain care.ai solutionsObserve security measures to safeguard information against accidental or unauthorized damage, modification or disclosure and protect the security of medical or sensitive records to preserve their confidentiality 

What you need

Required:

B.S. in Computer Science or related field or equivalent degree8+ years of relevant experience in a customer-facing technical services or support role including physical & cloud hosted network environments2+ years experience leading and mentoring a teamDemonstrated experience of security principles, regarding the protection of sensitive data, medical records, and compliance standards such as HIPAASolid understanding of wired and wireless networking equipment and fundamentals including TCP/IP networking concepts, routers, and network load balancersDemonstrated experience in systems integration, technical architecture design, deployment, and end-to-end testing.

Preferred:

Prior experience supporting and troubleshooting real-time audio/video streaming solutionsIndustry certifications related to cloud platforms, system integration, security, or similar relevant fields.

Travel Percentage: 50%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.