The Data Center Field Engineering Team is the engineering owner for the lifecycle of AWS data centers. This includes supporting new designs/innovations through data center end-of-life, with a focus on root cause analysis of failures, capacity and availability improvement, and optimization of the existing fleet.

We're looking for an experienced Manager, Technical Program Management to join our Field Engineering global programs team dedicated to leading, mentoring, and coaching our team of skilled Technical Program Managers. You will hire & lead a diverse and creative team solving technical problems across our global Amazon Data Centers to scale and improve business practices around the world.

The ideal candidate combines deep technical knowledge of data center operations with strong business acumen. You should be comfortable diving deep into technical details while maintaining a clear focus on improving efficiency, availability, and reliability in our data centers. You'll need to effectively influence across organizations to build consensus on complex technical decisions, and drive execution through multiple engineering teams.

If you're excited about solving complex technical challenges in data center engineering, driving innovation in infrastructure management, and delivering exceptional experiences for our engineers, we want to hear from you.


Key job responsibilities
Team Leadership & Development
• Hire, develop, and manage a team of program managers and technical leads who demonstrate Amazon Leadership Principles
• Coach and mentor team members with varying technical experience, establishing clear growth plans and development strategies for each individual
• Manage team and individual performance, including promotions and career progression
• Lead and motivate teams to deliver on strategic objectives while fostering a culture of operational excellence

Strategic Program Management
• Own and drive the Field Engineering Portfolio strategy across all programs
• Influence strategic direction and roadmaps of partner teams across Data Center Operations, Data Center Engineering, and AWS Service Teams
• Make trade-offs between short-term team needs and long-term business objectives using high judgment

Operational Excellence & Process Improvement
• Create, improve, and manage metrics quantifying performance and driving efficiencies in repeatable work
• Drive engineering processes to improve operational excellence, development methodology, and cross-team collaboration
• Identify where to simplify and optimize while maintaining quality standards


A day in the life
Why AWS?
About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud
platform. We pioneered cloud computing and never stopped innovating — that’s why customers
from the most successful startups to Global 500 companies trust our robust suite of products and
services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster
a culture of inclusion that empower us to celebrate our differences. Ongoing events and learning
experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of
sacrifices at home, which is why flexible work hours and arrangements are part of our culture.
When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the
cloud.

Mentorship & Career Growth
We have a career path for you no matter what stage you’re in when you start here. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.
That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing
resources here to help you develop into a better-rounded professional.

About the team
Amazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Field Engineering Technical Program Manager, you will be leading teams to optimize global programs to meet ever-evolving customer needs as we continue expanding our data center fleet to hyper-scale. As an ideal candidate you:

• Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty
• Are detail and data oriented
• Have experience managing engineering projects.
• Build trust and relationships with different stakeholders (e.g., Operations, Commissioning, Construction and Design)
• Up to 25% travel expected.
• Have fun and work hard!

Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.

If you meet these qualifications, exude passion, and enjoy the challenge of innovative projects at hyper-scale, this job is for you!

Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.