Manager, Enterprise Crisis Management Requisition ID: 235561 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **The role:** Contributes to the overall success of the Enterprise Crisis Management function globally, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted follow governing regulations, internal policies and procedures. The Enterprise Crisis Management function works as part of the larger global business continuity program, providing direction for overall command and control for events that threaten or impact Scotiabank's operations. The Manager, Enterprise Crisis Management, will work closely with the Senior Product Manager, Enterprise Crisis Management and/or the Director, Enterprise Crisis Management on the creation, management, and sustainment of a comprehensive enterprise-wide global Risk Management program, ranging from program implementation to incident management response. **Is this role right for you? In this role you will:** + Champion a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. + Establish and continuously improves the Fusion Risk Management application deployment process and implementation guidelines for new groups / geographies, and steady state programs. + Collaborate with internal teams to ensure the Bank’s mass notification tool and Risk Management application testing is managed effectively and coordinates third party and supplier testing, when required. + Support the onboarding of teams and deployment of the Bank’s Fusion Risk Management application across the enterprise resulting in smooth, well-coordinated implementations. + Provide training to onboarded users on a regular basis and coordinates and documents end-to-end process flows. + Provide support to key users during deployment and consolidating improvements needed for optimal roll out. + Recognize and identifies potential areas where existing deployment policies and procedures require change, or where new ones need to be developed. + Identify efficiency opportunities and process improvements by analyzing data; automates and streamlines processes and controls in support of improving the overall effectiveness of Crisis Management. + Act as the change management and technical advocate within the company, technology partners and vendor. + Plan and executes short and long-term initiatives and ad hoc deliverables within given timelines. + Methodically solve problems across a continuum that ranges from simple day-to-day issues to highly complex business, technical or regulatory issues. + Document new or existing processes and improving existing processes by leveraging data. + Support the Senior Product Manager and/or Director and works Enterprise Crisis Management peers and relevant stakeholders across the Bank on the deployment and support of the Fusion Risk Management tool. + Provide reports and analysis on the usage of the Fusion Risk Management tool across the enterprise + Support the organization’s response to significant disruptive events; liaises with regional teams to provide guidance on incident response and decision-making during crisis activations. + Work closely with the Senior Product Manager, Enterprise Crisis Management and/or Director, Enterprise Crisis Management to help plan for and lead the organization's response to significant disruptive events. Supports the Senior Product Manager and/or Director in all aspects of the role. + Establish effective relationships across multiple business and technology partners, program, and project managers. + Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. + Champion a high-performance environment and contributes to an inclusive work environment. **Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:** + 5+ years of relative application implementation and change management experience required. + Bilingual preferred (English and Spanish preference). + Operational Resilience and/or Operational Risk experience is preferred. + Fusion Risk Management experience is preferred. + Salesforce Administration certification is preferred. + Salesforce development experience is preferred. + Project management or Enterprise Technology implementation experience is preferred. + Customer oriented. + Strong work ethic and reliability. + Excellent communication and time management skills. + Experience delivering training using virtual conferencing. + Experience in developing communications, briefings, and presentations to senior executives. + Proven track record of success in a matrix organization leading and/or influencing cross functional teams, including senior management. + Strong prioritizing, planning, analytical, presentation, project/change management, and relationship building skills. **What’s in it for you?** + A rewarding career path with diverse opportunities for professional development. + A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience. + An organization committed to making a difference in our communities – for you and our customers. + Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services. Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.