POSITION: Manager, Engagement Center

DEPARTMENT: LGS    REPORTS TO: VP, SalesFLSA STATUS: Salaried / Exempt              

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

GLOBAL SALES

A true partnership on every level. That’s what Legends forges with each and every team, stadium, athletic director, and owner we serve to strengthen sales and partnership results as a team effort. As an extension of your team, our sales experts work diligently with your management and staff to create solutions and programs that are always fully custom to your needs and goals. Look to us to delve deep to understand your values, your market and your target audience – help you solve problems and ultimately deliver the right game plan to drive your organization forward.

THE ROLE

The Manager, Engagement Center – Georgetown is principally responsible for the day-to-day management of the partnership between Legends and Georgetown University. This role is principally responsible for developing and implementing strategies to achieve and exceed the stated goals of the partnership as it relates to annual giving donor participation, retention, and engagement.  This critical role will be focused on further developing the relationship between Georgetown and ensuring the Engagement Center develops a culture of innovation. To accomplish this, the Manager will help shape our vision and execution for data enrichment, data segmentation, content creation and distribution, and how we are moving constituents along the engagement continuum.

ESSENTIAL DUTES AND RESPONSIBILITIES

Hire, train and manage student fundraisersModel projections, monitor metrics and communicate resultsOptimize strategies and adapt to maximize success metricsManage day-to-day technology strategy and build-outAttend meetings with Georgetown on weekly, biweekly, quarterly & annual basisCollaborate & strategize with Georgetown staffUnderstand Georgetown fundraising strategies and execute 1:1 Engagement Center strategy in alignment with Georgetown fundraising strategyEstablish and execute staff culture and professional development planExecute industry 1:1 communication best practices & tactics

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Demonstrated communication, collaboration, and team skills Proven ability to balance complex and often competing priorities Ability to thrive in an environment with high expectations for results Proficiency in basic software programs (Microsoft Word, Excel, PowerPoint, Outlook) Experience with CRM systems Call center experience preferred but not mandatory 

EDUCATION AND/OR EXPERIENCE    

Bachelor’s degree or equivalent experience5 or more years of relevant experience2-3 years of fundraising/engagement management experience

COMPENSATION

Competitive salary range ($70,000-72,000) plus bonus opportunities and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site (Georgetown University Washington, D.C.)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.