Summary

 

We are seeking a highly skilled and motivated Manager to lead our Endpoint Engineering team. This role combines strategic leadership with hands-on technical expertise to ensure that endpoint systems are secure, compliant, standardized, and optimized for performance and user experience across remote and on-site workforces. This includes oversight of Windows, macOS, and mobile platforms, as well as Windows 365 and Azure Virtual Desktop (AVD) environments. The ideal candidate will be a proven leader with deep technical knowledge in endpoint technologies, modern device management, and automation, and will thrive in a fast-paced, collaborative environment.

 

Responsibilities

 

Endpoint Engineering Management

Lead a team of endpoint engineers supporting Windows, macOS, iOS, Android, Linux, Windows 365, Azure Virtual Desktop (AVD), and Windows 365. Mentor and develop a team of Endpoint Engineers, fostering a culture of innovation, accountability, and continuous improvement. Architect, implement, and maintain endpoint management platforms such as Microsoft Intune, SCCM, JAMF, Workspace One, and Autopilot. Oversee the configuration, performance, and security of Windows 365 and Azure Virtual Desktop infrastructure in coordination with cloud and infrastructure teams. Define and enforce policies for patching, encryption, device compliance, and OS hardening. Automate device provisioning, application deployments, and policy enforcement across platforms. Collaborate with security teams on endpoint protection and zero-trust strategies (EDR, compliance policies, Conditional Access). Plan and lead Windows and macOS lifecycle management, including OS versioning, feature updates, patch cycles, and end-of-life planning. Ensure endpoint support strategies align with ITSM processes and digital workplace initiatives. Monitor device fleet health, compliance, and performance metrics; generate executive reports. Partner with IT Service Desk and End-User Support Services to drive automation, self-service capabilities, and operational efficiencies. Develop and maintain endpoint roadmaps aligned with business needs, technology trends, and cybersecurity requirements. Manage vendor relationships related to endpoint hardware and management tools. Maintain endpoint-related documentation, standards, and knowledge articles. Collaborate with cross-functional teams (Security, Infrastructure, Service Desk, etc.) to align endpoint initiatives with broader IT and business objectives. Maintain endpoint-related documentation, standards, and knowledge articles.

 

Software/Hardware Asset Management – Endpoint Software

Own the lifecycle management of all endpoint-related software and hardware, including procurement, deployment, licensing, compliance, and decommissioning. Maintain an accurate endpoint software and hardware inventory, working with the IT Asset Manager and Legal to manage licensing agreements and renewals for endpoint applications. Establish policies and processes to ensure all endpoint hardware and software is approved, compliant, and cost optimized. Provide regular reporting on software usage, license compliance, and cost savings opportunities to IT leadership. Lead the development and execution of hardware lifecycle reporting and budgeting processes, ensuring accurate forecasting, cost optimization, and alignment with organizational IT asset management strategies. Collaborate with Security and Compliance teams to ensure all endpoint software meets organizational risk and regulatory standards. Define and execute the endpoint strategy aligned with organizational goals, including device lifecycle management, security posture, and user experience.

 

Technical Scope Includes

Client OS Platforms: Windows 10/11, macOS (latest), iOS, Android. Virtualization: Azure Virtual Desktop (AVD), Windows 365, FSLogix, host pool, and image management. Device Management: Microsoft Intune, Autopilot, SCCM, JAMF Pro, CyberArk, Nerdio. Security: Microsoft Defender for Endpoint, BitLocker, Conditional Access, MDM/MAM policies. Automation: PowerShell, Azure Automation, proactive remediations, and scripting frameworks. Application Deployment: Application Manager, Chocolatey, Winget, Intune Win32 apps, packaging, and testing. Asset Management & Monitoring: CMDB integration, compliance dashboards, endpoint analytics. Operational Excellence Ensure timely resolution of escalated endpoint issues and provide guidance on complex technical problems. Maintain documentation, SOPs, and knowledge base articles for endpoint processes and standards. Track and report on key performance indicators (KPIs) and service level agreements (SLAs) related to endpoint management.

 

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). 7+ years of experience in IT endpoint management, with at least 3 years in a managerial role. Demonstrated expertise in enterprise endpoint platforms (Windows, macOS) and modern management tools (Intune, SCCM, JAMF, etc.). Hands-on experience with software asset management processes and tools, preferably in an enterprise environment. Strong understanding of software licensing models (perpetual, subscription, SaaS) and compliance best practices. Proven track record of implementing automation and process improvements to optimize endpoint operations and software usage. Excellent leadership, communication, and cross-functional collaboration skills. Hands-on expertise with Windows 365 and Azure Virtual Desktop and image lifecycle management ITIL Foundation or higher certification. Certification in software asset management (CSAM, ITAM). Experience in a mid-sized to large enterprise environment with hybrid cloud and on-premise infrastructure. Familiarity with information security frameworks and endpoint security best practices. Experience managing BYOD and hybrid workforce environments. Exposure to Agile or DevOps methodologies. Key Competencies: Strategic thinker with the ability to balance operational execution and long-term planning. Detail-oriented with strong analytical and reporting skills. Ability to influence and drive alignment across IT, Security, Legal teams. Commitment to continuous improvement and innovation in endpoint and software lifecycle management.

 

Per applicable state requirements, the annual pay range for this position ($114,000 - $164,000) which consists of base salary (subject to performance), reflects the hiring range for candidates. Also note, an individual’s offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidate's hiring location, qualifications, experience, and market factors.