Responsibilities As a Manager of eCommerce Home Delivery Optimization Project and Program Management, you'll lead a team of 3-4 Partners who provide strategic guidance and engagement with key stakeholders and project / program teams. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE...skills to ensure your team understands customer business needs? HEAD FOR BUSINESS...ability to use rigorous logic / methods to solve difficult problems? PASSION FOR RESULTS...drive to push for positive change? We are looking for: - 5+ years of experience in program management or technology consulting - Experience leading a team of 3-4 Project/Program Managers - Experience leading projects involved with Home Delivery or eCommerce Fulfillment What is the work? Management / Project Management: - Manages activities that drive program development and delivery at the team / department level, and across departments; serves as dedicated owner of a set of related programs and projects, typically strategically- or thematically related - Manages a team of lower-level Project Managers - Hires / maintains staffing / fires/ promotes / demotes / transfers / disciplines / approves raises; manages / develops / trains teams to achieve department goals; develops / delegates tasks to complete projects - Leads / coaches / provides effective feedback; provides day-to-day leadership; communicates connection between Partners and impact to operational objectives - Provides leadership and expertise; participates in cross-functional initiatives - Ensures area budget, schedule, and performance objectives are met - Assists in development of budgets and goals - Crafts program vision; coordinates cross-functional teams of Partners / suppliers - Explores / validates / executes with no pre-defined solutions; makes independent decisions in ambiguous and complex areas, based on analysis, experience, judgment - Collaborates cross-functionally to understand / document business needs in an end-to-end manner - Drives creation of program roadmaps - Collaborates with business customers, Program Managers, and Design & Engineering Partners to drive entire project and program lifecycles - Identifies change management opportunities; ensures team facilitates change management initiatives related to assigned projects and programs - Manages / leads team to demonstrate high velocity, efficiency, and morale; ensures team consistently meets committed deadlines - Flexes existing processes to maximize outcomes; identifies critical risks and dependencies; anticipates / resolves critical team issues with little escalation What is your background? - A related degree or comparable formal training, certification, or work experience - 5+ years of experience in program management or technology consulting - Experience leading people - Experience supporting retail, supply chain, ecommerce, or digital marketing operations - Experience successfully working in a fast-paced, change-oriented environment Do you have what it takes to be an H-E-B Manager of Corp Project & Program Management? - Comprehensive knowledge of voice of the customer techniques and project management tools - Working knowledge of retail accounting / finance principles - Advanced Excel, SQL, and analytical skills - Advanced verbal / written communication and presentation skills - Strong Agile / Scrum skills - Strong negotiating and interpersonal skills - Strong decision-making skills - Leadership / management skills - Ability to leverage data to tell a meaningful story Can you... - Work collaboratively in a fast-paced, deadline-driven environment - Work extended hours