This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking to lead a high-performing team focused on enhancing sales efficiency and customer satisfaction? As Manager of Spectrum’s Digital Sales Support Team, you will oversee sales activities, optimize operational processes and collaborate across departments to achieve key business objectives. Your work will directly influence customer experience and drive operational success across the organization.

How You’ll Make an Impact

Guide pre- and post-sales activities to ensure accurate order entry, seamless completion and precise billing for Spectrum’s customersCollaborate with sales partners and act as liaison between Online Sales, Digital Partners, Field Operations and other departments to meet support expectationsOversee daily operations of Supervisors and Digital Sales Support Specialists, ensuring adherence to defined methods, policies and productivity metricsDrive performance and compliance through goal setting, coaching, monitoring performance trends and preparing departmental tacticsCoordinate with technical resources to maintain hardware and software availability and recommend solutions to eliminate single points of system failureReview and validate technical systems, applications and procedures to guarantee optimal functionality and standardization across Digital Sales SupportCompile, interpret and analyze complex data to develop actionable recommendations for improving order entry and operational processes

Working Conditions

Office-based position with occasional travel and a five-day schedule that includes one weekend day

What You'll Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree in business or related field or equivalent experience

Experience

3+ years of call center management experience

Skills

Ability to read, write, speak and understand EnglishDemonstrated leadership across functional groupsProficient in process design, documentation, project management and meeting deadlinesStrong communication and influencing abilitiesEffective at building relationships at all organizational levelsSkilled in presentations and independent problem-solvingComprehensive understanding of call center and sales department operationsAnalytical ability with complex spreadsheets and databasesKnowledge of industry best practicesProficient in CSG billing systems, internal databases and MS Word, Excel, PowerPoint, Visio and Access

Preferred Qualifications

Education

2+ years post high school education preferred

Experience

5+ years of call center management experience preferred

Skills

Skilled in positive influence and persuasionCapable of working independently or with minimal directionStrong communication and presentation abilitiesEffective at planning, prioritizing and organizing tasks
CSU500 2026-76001 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13533 Business Unit: Sales and Marketing Zip Code: 28273

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.