Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Manager, Digital Health Product

Location: Toronto

Why is this role important?

We are hiring a Manager, Digital Health Product to lead digital health roadmap initiatives focused on driving pharmacy and healthcare services through appointment bookings and associated pre- and post-care experiences. The Manager will enhance and expand on experiences between our network of pharmacies, clinics and customer facing health and wellness platform which empowers users to better access, navigate and manage their healthcare needs. The Manager will support key business vendor partner relationships and work closely with our pharmacy and healthcare business leads, as well as the operations, data & analytics and technology teams, to identify, structure and guide digital health opportunities into viable solutions. The Manager will use user insights and analytical models to assess opportunities and determine the impact of innovative digital health initiatives to ensure the products we build are improving the omni-channel patient experience.

What You'll Do:

Lead omni-channel experiences for a high-profile customer-facing health & wellness digital platform  Support with driving user acquisition and engagement through product roadmap decisions, using user insights and user feedback wherever possible   Lead multiple digital health projects in partnership with internal teams and external partners  Lead multiple projects from ideation, design, development through to launch  Work collaboratively with our vendor partners and internal technology teams across product management, design and engineering  Make strategic decisions based on complex data and information   Review and provide oversight over testing and development  Develop work back plans for product work and management of timelines  Be accountable for execution and meeting product roadmap timelines and targets   Support user acceptance testing for all new features  Support with regular business reporting on product performance  Become the subject matter expert in new areas of healthcare innovation, as well as relevant regulatory and industry developments 

What You'll Need:

5+ years of previous work experience A university degree or equivalent, in healthcare, technology, product or business is preferred.  Experience in technology and product development building software products is required, and health care (or other regulated industries) experience is an asset.  A significant portion of the roadmap for this role gets done through third party development teams. We’re looking for someone who is experienced influencing through collaboration and with strong stakeholder management and communication skills.  Experience managing a digital roadmap and the ability to measure and communicate the success of your portfolio.   A lot of the solutions required to support the business teams are complex, we are looking for someone with demonstrated analytical and problem-solving skills, combined with well-developed interpersonal skills to help bring these to life.  Your ability to work with cross-functional departments to achieve business goals in a dynamic, rapidly evolving environment is key.It is important to communicate and advocate for your portfolio’s progress, we are looking for someone with the ability to autonomously ship and drive outcomes and communicate the overall impact.   You will be comfortable using tools like Slack, Coda, Confluence, Jira and Miro to support your daily workYou will be required to be in office 4 days/week in Toronto and North York 

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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