A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Data Analytics and CRM - Hang Seng Bank

We are currently seeking a high calibre professional to join our department asManager, Data Analytics (Operations Analytics)

Principal responsibilities:

Establish and implement a comprehensive analytics strategies and solutions to enhance WPB operational efficiency, risk management and improve customer outcome in areas of NFR domains (covering CSEM, CDD, CRMU, Sales Quality, etc) and underwriting / collection process.Keen to take initiatives to translate business problems into analytics-led solutions with appropriate methodology, develop and deploy fit-for-purpose analytics solutions including (but not limited to) ad-hoc analysis, self-serve visualization, automated data solutions, machine learning and AIHighly sensitive to state of business and anticipative of business problems and priorities.Explore the data and conduct quantitative analysis to ascertain root cause of business' issues particularly related to WPB operation processes, identifies opportunities and effective solutions and actionable insights for non-technical stakeholders.Collaborate with cross-functional teams to integrate analytics into business processes and decision-making.Design and develop dashboards and reporting tools for performance monitoring.Ensure timely and quality analytics deliverables to satisfy business needs effectively under the dynamic business environment.Sharing knowledge and good practice, working collaboratively with different parties to create a productive, diverse and supportive working environment.Adhere to HSBC policy, procedures and control requirements. Ensure analytics solutions are compliant with regulations and internal policies.