Job Description

Location: Tukang, Singapore (West)

Only candidates with the legal right to work in Singapore will be considered. Please note that applicants without this eligibility will not be considered.
Rolls-Royce is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

A new opportunity has arisen for a skilled Manager, Customer Support (Marine Applications) to join our dynamic team at Rolls-Royce Power Systems – mtu Singapore. This is a critical role focused on delivering high-quality technical support for our mtu-branded engines and marine propulsion systems across the Asia-Pacific region.

As a Manager, Customer Support, you will be responsible for leading Level 2 support activities for marine engine products, managing escalations from regional customers and service partners, and working closely with global engineering teams to ensure technical resolution, product reliability, and customer satisfaction.

Rolls-Royce Power Systems is headquartered in Friedrichshafen in southern Germany and employs around 9,000 people. The product portfolio includes mtu-brand high-speed engines and propulsion systems for ships, power generation, heavy land, rail and defense vehicles and for the oil and gas industry as well as diesel and gas systems and battery containers for mission critical, standby and continuous power, combined generation of heat and power, and microgrids.

At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power.

Key Accountabilities

Provide Level 2 technical support for marine applications across APAC, supporting service teams, distributors, partners, and end-users.Troubleshoot and resolve complex technical issues related to mtu marine engines (e.g., Series 2000 and Series 4000) and propulsion systems.Lead on-site technical investigations and provide diagnostic support during critical service recovery cases.Support commissioning, installation, and warranty assessments for new build or retrofit marine engine projects.Collaborate with Level 3 teams (factory engineering and R&D) on product-related escalations, field failure analysis, and continuous improvement feedback.Coordinate service bulletins, campaign rollouts, and technical updates with field service engineers and customer support teams.Review and evaluate warranty claims based on PSPM guidelines and provide clear technical justification for approval or rejection.Conduct field visits, technical audits, and performance evaluations of regional service partners and distributors.Develop and deliver technical training programs for customers and internal stakeholders to enhance service quality and technical readiness.

Qualifications

Diploma or Degree in Marine Engineering, Mechanical Engineering, or related discipline.Minimum 8–10 years of relevant experience in marine diesel engines, propulsion systems, and after-sales technical support.Prior experience working with mtu-branded engines (Series 2000, Series 4000) is highly preferred.Strong knowledge of marine vessel systems, engine diagnostics, FAT/SAT commissioning procedures, and warranty claim handling.Hands-on experience with engine control systems, gensets, automation integration, and technical escalation management.Excellent problem-solving, communication, and stakeholder management skills.Ability to travel regionally on short notice to support critical service cases or customer escalations.Familiarity with root cause analysis tools, technical documentation, and quality systems.

Why Join US?

We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits.

Pioneer optimum performance

Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

Our People are our Power

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential. You can learn more about our global Inclusion strategy here.

Rolls-Royce follows a merit-based employee recruitment process and does not charge/accept any payment/security deposit from candidates during the recruitment process. Candidates seeking employment with Rolls-Royce should be cautious of potentially fraudulent communications and offers from individuals and agencies purporting to be from, or acting on behalf of, Rolls-Royce.

Please refer to the Career section on the Rolls-Royce website to verify employment offers or vacancies. Rolls-Royce shall not be liable for any loss, damage or consequences that may arise from any communication or offer of employment not directly made by Rolls-Royce.

Rolls-Royce reserves the right to take legal action against any individuals or agencies acting on behalf of Rolls-Royce without authorization.

Job Category

Service Operations

Posting Date

03 May 2025; 00:05