JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

🏢 Company Overview

JLL is a leading professional services firm that specializes in real estate and investment management. Our Customer Projects Team supports our client by managing complex customer agreements that facilitate new business development and operational efficiency across the rail network.

📋 Position Summary

We are seeking a detail-oriented and customer-focused Customer Projects Manager to join our dynamic team supporting our client's new business initiatives. This role is critical in facilitating customer project agreements that enable rail-served industrial development, directly contributing to our client's revenue growth and customer satisfaction.

Mission: Help customer project agreements move smoothly and quickly while maintaining the highest standards of accuracy and customer service.

Target: Process customer agreements with an average cycle time of 5 days or less.

🎯 Key Responsibilities

Primary Functions:

Agreement Processing & Management

Review and validate Contract Preparation Requests (CPRs) from Economic Development teamAnalyze project requirements to determine appropriate agreement types Generate legal agreements using templates and ensure all required fields are accurately completedCoordinate exhibit preparation with external vendors Manage document protection, distribution, and version control throughout the process

Customer Communication & Support

Serve as primary point of contact for customers during agreement execution processPrepare and send professional correspondence Coordinate customer redline reviews and facilitate resolution with legal counsel and internal stakeholdersProvide clear timeline expectations and proactive status updatesHandle customer inquiries promptly and professionally

Cross-Functional Coordination

Collaborate with Economic Development, Legal, Risk Management, and other client departmentsEscalate complex issues appropriately while maintaining project momentumFacilitate insurance approval processes Coordinate with Outside Counsel for legal reviews and document revisions

Secondary Functions:

Quality Assurance & Compliance

Verify all required approvals obtained before agreement generationEnsure accurate contract numbering and proper document routingValidate insurance compliance and certificate requirementsMaintain detailed project documentation in Salesforce

Process Improvement & Support

Identify bottlenecks and suggest process improvementsAssist in training new team membersParticipate in team meetings and continuous improvement initiativesSupport development and maintenance of templates and procedures

🎓 Required Qualifications

Education & Experience

Bachelor's degree in Business Administration, Real Estate, Legal Studies, or related field5+ years real estate experience preferably with direct transaction backgroundExperience with CRM systems (Salesforce preferred) and document management platforms

Core Competencies

Exceptional attention to detail with ability to manage multiple complex projects simultaneouslyStrong written and verbal communication skills for professional customer and stakeholder interactionsAnalytical thinking to evaluate project requirements and determine appropriate solutionsCustomer service orientation with commitment to exceeding expectationsTechnical proficiency in Microsoft Office Suite, particularly Excel and Word

Professional Skills

Process-oriented mindset with ability to follow detailed procedures while identifying improvement opportunitiesCollaboration skills to work effectively across multiple departments and external partiesProblem-solving ability to resolve issues quickly while maintaining quality standardsTime management skills to prioritize tasks and meet aggressive timelinesAdaptability to handle changing priorities in fast-paced environment

🌟 Preferred Qualifications

Industry Knowledge

Real estate and/or railway industry experience preferredContract law or legal document experience beneficialExperience with DocuSign, Salesforce or similar platforms

💼 Work Environment

Collaborative team setting with open communication and mutual supportFast-paced environment with emphasis on quality and customer serviceTechnology-enabled workplace with modern systems and toolsProfessional development opportunities including training and skill building

📈 Performance Expectations

Quantitative Metrics

Average processing time: Maintain 5-day average cycle time for customer agreementsQuality standards: Achieve 95% accuracy rate in document generation and processingProductivity: Manage 20-25 active projects simultaneously

Qualitative Standards

Professionalism: Represent JLL and our client with highest ethical and professional standards with responsiveness and transparencyTeamwork: Collaborate and contribute positively to team culture Continuous improvement: Identify and implement process enhancementsKnowledge sharing: Actively participate in training and mentoring activities

🎯 Why Join Our Team?

Impact & Purpose

Directly contribute to our client's business growth and customer successAssist with economic development across communities served by rail transportationWork with Fortune 500 clients on multi-million dollar infrastructure projects

Professional Environment

Supportive team culture with emphasis on collaboration and growthModern technology platforms and efficient processes

Learning & Growth

Development of specialized expertise in contract management and customer relationsNetworking opportunities with industry professionals and clientsFoundation for career advancement in commercial real estate and business development

JLL is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status.

Ready to join a team that values excellence, collaboration, and customer success? Apply today and help us continue delivering exceptional service to our railway industry partners!

Location:

On-site –Fort Worth, TX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.