**Manager, Customer-Facing Supply Chain** **Coalition & Brand** : APAC Supply Chain Operations **Function** : APAC Supply Chain Operations **Geographic Scope** : Asia **Location** : Shanghai, China **Position Definition** This role serves as the **strategic bridge between customer needs and supply chain execution** , specializing in managing end-to-end supply chain projects while deepening partnerships with key accounts. The incumbent will drive customer-centric supply chain initiatives, align internal processes with client requirements, and lead cross-functional projects to enhance operational efficiency and customer satisfaction in the APAC retail market. **Key Responsibilities** **1. Customer-Centric Supply Chain Project Leadership** + **Strategic Project Identification** : Collaborate with leadership to prioritize supply chain projects for key accounts, ensuring alignment with customer business goals and VF’s operational strategy. + **End-to-End Project Management** : Lead full project lifecycles for supply chain initiatives, including: + Developing detailed project charters, timelines, and resource plans. + Managing project scope, milestones, and deliverables (e.g., process redesign, system integration, SOP development) to meet customer SLAs and internal KPIs. + Coordinating with stakeholders (e.g., logistics, procurement, IT, sales) to resolve bottlenecks in supply chain workflows. + **Financial & ROI Accountability** : Conduct feasibility studies and cost-benefit analyses for projects, ensuring measurable ROI (e.g., 10%+ reduction in order lead time, 15% improvement in inventory turnover) and alignment with customer and company financial targets. **2. Key Account Supply Chain Partnership Management** + **Customer Needs Assessment** : Proactively engage with key account customers to identify pain points (e.g., delivery reliability, stockout risks) and co-develop supply chain solutions (e.g., collaborative forecasting, VMI [Vendor-Managed Inventory] models). + **Customer Feedback Integration** : Translate customer insights into actionable supply chain projects (e.g., implementing a real-time order tracking portal, optimizing last-mile delivery routes) and drive internal adoption of customer-centric processes. **Competency Requirements** + **Supply Chain Project Expertise** : Proven ability to design and execute supply chain-specific projects (e.g., TMS system implementations, demand planning tool rollouts, distribution network optimization) in a retail environment. + **Customer Relationship Management** : Strong track record of managing key account relationships, with experience in negotiating supply chain agreements, resolving client escalations, and delivering customer-centric solutions. + **Technical & Analytical Skills** : Proficiency in project management tools (e.g., MS Project, Smartsheet) and supply chain analytics (e.g., Excel, Power BI) to track KPIs (OTIF, inventory levels) and justify project ROI. + **Leadership & Influence** : Demonstrated success in leading cross-functional teams in a matrix organization, with the ability to influence stakeholders at all levels (e.g., regional operations teams) to drive project buy-in. + **Communication** : Excellent bilingual (English/Chinese) communication skills, with experience drafting project charters, presenting to executive leadership, and translating technical supply chain concepts to non-technical stakeholders. **Experience** + **8+ years** of business experience, with **5+ years in supply chain operations or project management within APAC retail/e-commerce** (e.g., managing end-to-end supply chain projects for key accounts like Alibaba, JD.com, or other international retailers). + **3+ years** leading supply chain project teams (5+ members), including budgeting ($500K+), resource allocation, and delivering projects on time/within scope. + **Preferred** : Experience with customer-facing supply chain models (e.g., D2C, omnichannel fulfillment) and APAC-specific logistics challenges (e.g., cross-border trade, regional distribution networks). **Academic Qualifications** + Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, or related field. + **PMP/Project Management Professional certification** (strongly preferred). + **Six Sigma Green Belt/Black Belt or Lean certification** (strongly preferred). **Language Proficiency** + Fluent in English and Chinese (written/spoken), with experience supporting bilingual project documentation and stakeholder communication. R-20250717-0021 VF Diversity Vision Statement VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.