Job Summary
Responsible for end-to-end management of assigned PBM clients, including traditional account management, setting and leading the negotiations surrounding contract renewals and new business, and identifying areas of revenue expansion (selling new services or expanding existing ones). Additionally, the manager will assist with the development of the "deal story" and individual proposals and contracts for product and service offerings for the segment and customers that are assigned. Develops knowledge of the accounts assigned including an understanding of account issues, strategies, contract language and actual performance and business metrics. Works closely with peers within the Contracts & Pricing Department to facilitate contract implementation, monitoring, compliance and analysis for assigned accounts and contracts.

Job ResponsibilitiesProvide Account management function for assigned PBM clients, including:Work with client to provide solutions for critical needsIdentify opportunities to increase revenue through the sale of new products and services or expanding access to existing products and services while optimizing or exiting a business that is not profitableTransition the client relationship from financial/transactional to solutions orientatedProvide contracting support to Sales for Health Plan and employer opportunitiesMaximize the value a client brings to Walgreens by developing new and innovative ways to partner with the client and identifying opportunities to expand servicesDevelops specific account knowledge and understanding of contractual terms and actual performance to assistPartners with the sales team to develop and enhance account strategies, pricing, and contract language for health plan and employer clients.Develops and manages account proposals related to products and services for assigned customer segments and accounts.Collaborates with Contract Directors to ensure consistency in all contracting efforts to ensure compliance and uniformity with company objectives and/or regulatory requirements.Negotiates small contracts and books of business.Develops an understanding of the competitive landscape, customer issues and business strategies that affect designated accounts and contracts. Strong knowledge and understanding of departmental data, business metrics, and operational processes.Informs next-level management of contract risks for assigned contracts. Recommends course of action to reduce/minimize risk to the organization.Develops proposals and contracts that comply with Divisional goals and objectives and corporate policies and procedures. Consult with legal to draft specific contract language that meets business objectives as needed.Collaborates with the Sales team in reviewing and approving account proposals for Health Plans and employers.Ensures account proposals are accurate and completed per defined service levels to meet internal and external customer timelines.Presents proposals, benchmarks, and strategies to governing committees as needed.Ensures that Analyst(s) supporting their accounts know and understand the systems, operational processes, and product pricing strategies for each respective customer segment to facilitate the development of effective proposals and contracts.About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.